Lead Solutions Architect - VIP Services - Remote

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Overview of Keywords Studios

Keywords Studios is a global provider of technical and creative services, primarily focused on the gaming industry. Established in 1998, the company has rapidly expanded to a network of over 70 studios around the world. Their mission is to offer comprehensive support that helps gaming developers, from initial concept designs through to launch and ongoing operations. They aim to be a leading platform for services related to game development, assisting teams in maximizing agility and ensuring that players have unforgettable experiences.

Position Summary

The company is currently seeking a Lead Solutions Architect - VIP Services. This role is crucial as it aims to shape the structures of high-value player engagement programs, particularly those focused on VIP players, a significant revenue-generating segment of the gaming community. The chosen candidate will be responsible for developing VIP Account Management offerings and tailored engagement programs, ensuring that these players feel valued and retained.

Key Responsibilities

In this role, you will be expected to undertake the following responsibilities:

VIP Program Leadership

• Architecting comprehensive VIP engagement models that cater specifically to high-value players while ensuring top-notch support and proactive account management.
• Collaborating with operations teams to develop VIP Account Manager profiles, which includes defining essential soft-skill requirements, training modules, and service standards.

Analytics & Reporting

• Establishing revenue-focused reporting frameworks that track VIP program effectiveness, emphasizing metrics such as Net Revenue Retention (NRR) and churn reduction.

Communication & Sales

• Leading high-stakes consultative sales, acting as the Subject Matter Expert (SME) for VIP services and engaging with client leadership to underline how these bespoke models can enhance their bottom line.
• Being responsible for all Request For Proposal (RFP) narratives related to the VIP segment, showcasing an understanding of player psychology and retention strategies.

Business Growth

• Designing proactive outreach campaigns aimed at driving incremental revenue while re-engaging and recovering lapsed spenders.

Required Skills and Qualifications

Candidates applying for this role should have the following qualifications:

• A minimum of 8 years of experience in player support or account management, with at least 3 years specifically focused on VIP engagement or loyalty program management within the gaming or luxury sectors.
• Profound knowledge of VIP engagement, emphasizing the concept of 'Support as a Profit Center', including metrics like Lifetime Value (LTV), NRR, and churn mitigation strategies.
• Exceptional communication skills, with the ability to build trust and rapport with a wide range of stakeholders.
• Proven experience in converting player data into structured service programs that enhance player engagement.
• Insights into the psyche of VIP or 'Whale' players across diverse gaming genres, such as Mobile 4X, Casino, or AAA Live Service games.

Salary and Benefits

While specific salary figures are not provided in the job posting, Keywords Studios is known to offer competitive salaries along with a variety of employee benefits. Candidates can expect an equal opportunities policy that aims to create an inclusive workplace.

Application Process

Keywords Studios has a well-defined recruitment journey that includes multiple stages designed to evaluate candidates comprehensively:

• Screening Stage: Initial application reviews assess the alignment of qualifications with the role.
• Interview Stage: Selected candidates will have an interview with a Talent Acquisition Specialist to discuss their background and motivations.
• Hiring Manager Interview: Candidates who advance will then meet with the Hiring Manager to explore the specifics of the role further.
• Panel Interview: The final step involves a panel interview, giving candidates the opportunity to engage with potential future colleagues and gain deeper insights into the role.

Throughout this process, Keywords Studios aims to keep communication transparent and supportive, ensuring applicants feel valued. The entire recruitment process is remote, allowing flexibility for candidates.

Conclusion

In a competitive landscape, the Lead Solutions Architect for VIP Services role presents a unique opportunity for seasoned professionals with a passion for gaming and player engagement. At Keywords Studios, you can take a pivotal role in shaping how high-value players are engaged and supported, contributing to the broader objective of creating exceptional gaming experiences.

This job offer was originally published on himalayas.app