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Trustly is an innovative company with a mission to deliver a better way to make and receive payments. The organization focuses on providing consumers with a payment option that promotes financial responsibility and allows merchants to accept payments with minimal costs. Trustly is changing the payments landscape by introducing Pay by Bank as the new standard at checkout, thereby offering a more secure alternative to credit and debit cards. They boast a substantial global footprint, connecting 9,000 merchants to 650 million consumers through 12,000 banks across 33 countries, processing more than $100 billion each year.
With its regional offices located in Vitória, Brazil, and Silicon Valley, USA, along with a headquarters in Stockholm, Sweden, Trustly embraces a diverse team of over 30 nationalities. Their culture encourages innovation and collaboration, making it possible for employees in the U.S., Canada, and Brazil to work remotely within their country, facilitating a balance between professional and personal life.
Trustly is on the lookout for a highly skilled and detail-oriented Technical Writer to contribute to their Developer Documentation. The primary responsibility involves crafting clear, concise, and comprehensive technical documentation tailored for developers and technical users. The role emphasizes collaboration with the development, QA, and product teams to effectively translate complex technical concepts into user-friendly content. The content to be produced will include but is not limited to:
The successful applicant will undertake several key duties to ensure effective documentation:
Write and maintain documentation for software development tools, APIs, SDKs, and libraries.
Manage API reference documentation and establish a collaborative framework with engineers to ensure a consistent theme and tone.
Leverage AI-powered writing tools to create and refine documentation.
Continuously explore and evaluate new AI tools and technologies to optimize documentation workflows.
Work closely with product managers to produce high-quality technical guides that align with product roadmaps and meet developer needs.
Collaborate with engineers to maintain a unified style in API documentation.
Design and implement processes that help engineers efficiently manage and update API documentation.
Develop targeted release notes that keep all stakeholders informed of product changes.
Gather feedback from developers and other stakeholders to enhance the quality and usability of documentation.
Champion best practices in Developer Experience by staying updated on new technologies.
Utilize qualitative and quantitative measures to assess the performance of developer documentation.
Candidates should meet the following requirements to be considered for the role:
Education: A Bachelor’s degree in Computer Science, Engineering, Technical Writing, or a related field (or equivalent experience).
Experience: At least 5+ years of experience writing technical documentation specifically for software development or APIs.
Programming Knowledge: A solid understanding of programming principles, version control (like Git), CI/CD pipelines, and Agile processes, along with familiarization with common development tools and languages such as HTML and Markdown.
API Experience: A strong grounding in RESTful API design, proficiency with API testing tools (such as Postman), and experience in documenting API functionalities and troubleshooting.
Documentation Tools: Familiarity with tools like Confluence, GitHub, ReadMe, or Redocly. Experience with frameworks such as Jekyll, Docusaurus, or MkDocs, along with knowledge of Swagger/OpenAPI.
AI Utilization: Practical experience using AI to enhance documentation workflows and a keen interest in experimenting with new technologies.
Communication Skills: Outstanding writing, editing, and proofreading skills are mandatory, alongside the capacity to present complex technical details in a simplified manner.
Teamwork and Independence: Ability to work autonomously and collaboratively in cross-functional teams, effectively engaging with diverse stakeholders including product managers, engineers, and QA.
Industry Familiarity: Experience with cloud-based services, FinTech, developer tools, and online payments will be advantageous.
While specific salary details vary based on location and individual qualifications, the role's salary range will be disclosed to applicants during the hiring process. Trustly highlights that the displayed range reflects base salaries exclusive of bonuses, stock options, or other benefits.
Trustly also offers competitive compensation packages, which encompass:
Comprehensive medical, dental, and vision insurance.
Home office set-up allowance and internet stipend.
A retirement plan with matching contributions.
Gender-neutral paid parental leave and other innovative benefits.
This could be a transformative opportunity for those passionate about shaping the future of payments while working in an innovative and fulfilling environment. Trustly's commitment to a remote-first culture encourages a workplace that values diversity, teamwork, and the balance of career and personal life.
This job offer was originally published on remotive.com
March 13, 2025
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