Loop Support: Inbound Sales Team Supervisor (LATAM)

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Company Overview

Loop Support is a forward-thinking staffing agency based in San Francisco that collaborates with innovative companies. They prioritize exceptional customer care and operational excellence, partnering with organizations committed to providing meaningful services during significant moments in customers' lives.

Role Overview

The position is for an Inbound Sales Team Supervisor, which requires overseeing, coaching, and inspiring a team of 6-8 inbound sales representatives. This role combines team leadership, operational oversight, and hands-on coaching to ensure high service delivery and team performance. The ideal candidate should thrive in dynamic environments, excel at fostering team growth, and possess a historical record of managing inbound sales teams.

Key Responsibilities

Team Leadership and Development

• Conduct regular one-on-ones to provide feedback, address challenges, and support team growth.
• Review calls, texts, and email follow-ups to supply actionable insights for improvement.
• Assist in hiring, onboarding, and training new team members effectively.
• Cultivate a team culture centered on accountability, first-class hospitality, and continuous improvement.

Operational Excellence

• Manage day-to-day operations, ensuring smooth workflows and no missed opportunities.
• Track and analyze performance metrics to uphold a high winning rate and low error rates.
• Identify and rectify operational challenges promptly by collaborating cross-functionally to implement solutions.

Sales Performance Improvement

• Coach team members toward effective deal closures, driving higher win rates month-over-month.
• Provide training on sales frameworks, techniques, and best practices.
• Conduct regular call reviews to celebrate successes and identify areas needing improvement.

Data-Driven Decision-Making

• Generate and maintain daily, weekly, and monthly performance reports.
• Utilize key metrics and trends to guide business decisions and align strategies with objectives.

Required Qualifications

Candidates must have proven experience leading and developing sales teams in inbound, call-based B2C sales environments, with more than 5 years in sales, including at least 2 years in a team management role. Other required qualifications include:

• Being based in LATAM.
• A demonstrated ability to drive team engagement, improve performance, and achieve sales targets.
• Exceptional organizational and operational management skills.
• Strong analytical capabilities and experience using data for informed decision-making.
• A customer-first mindset committed to delivering excellent service.

Why Join Loop Support?

This role offers the opportunity to significantly impact a growing team and shape the future of the sales operation while supporting a dedicated team committed to delivering exceptional results. If leadership, data-driven decision-making, and a commitment to excellence drive you, Loop Support encourages you to apply. The company is looking for individuals who are ready to make a meaningful contribution to their sales operation and enhance the overall customer experience.

This job offer was originally published on weworkremotely.com