Loss Prevention Associate

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Overview

The Loss Prevention Associate position is an opportunity to join Lendbuzz, a company that is focused on transforming financial opportunities through innovative technologies. At Lendbuzz, the belief is that financial access should be personalized and fair for everyone, especially underserved and overlooked borrowers. The company works diligently to improve access to credit by offering better options for various stakeholders including employees, partners, and customers. Lendbuzz champions diversity and values critical thinking, suggesting that the workplace culture is inclusive and empowering.

Job Responsibilities

As a Loss Prevention Associate, your responsibilities will primarily involve managing and coordinating delinquent payments for auto loan accounts. Below are the key duties you will be expected to perform:

• Conduct delinquent account collection calls, emails, or text messages as assigned by management.
• Handle inbound customer calls related to collections and redemptions, ensuring that all interactions are professional and courteous.
• Maintain detailed and clear notes regarding customer interactions and account statuses.
• Set up and process one-time payments for customers.
• Prepare delinquent accounts for the post-repossession process, ensuring a smooth transition in compliance with company policies.
• Communicate with clients in a timely manner by sending out notices related to their accounts.
• Review accounts flagged for repossession and any potential legal actions against debtors, ensuring proper handling and adherence to procedures.
• Provide both written and oral instructions as necessary to manage delinquency effectively.
• Enforce the Compliance with the Collection Standard of Conduct policies to maintain ethical standards within the collection process.
• Perform various administrative functions as needed to support operations.

Required Skills

To be considered for the Loss Prevention Associate role, candidates must meet the following qualifications:

• A minimum of one year of experience in collections, particularly within a call center environment.
• Preferably, candidates should have auto collections experience to understand the specifics involved in the automotive industry.
• Exceptional customer service, communication, and organizational skills are a must to navigate interactions with customers effectively.
• High integrity and a strong sense of teamwork are essential, but candidates should also be able to work independently.

Company Values

Lendbuzz operates based on core beliefs and values that shape their work environment and approach to business:

• Diversity is seen as a competitive advantage at Lendbuzz, where a variety of experiences and viewpoints are celebrated to foster innovation.
• Compassion is vital, with the company demonstrating care for customers to build long-term relationships.
• They prioritize simplicity in their processes, focusing on making operations intuitive and user-friendly.
• Honesty and transparency are non-negotiable traits that influence all interactions within the company.
• Lendbuzz promotes the idea that financial opportunity belongs to everyone, and every effort is directed toward improving lives by expanding this opportunity.

Application Process

If you align with the values of Lendbuzz and believe you can contribute positively to the team as a Loss Prevention Associate, they encourage you to apply. Demonstrating a shared commitment to diversity, compassion, simplicity, honesty, and the democratization of financial opportunity will resonate well in your application.

This position is a full-time role based in the United States, providing applicants an engaging opportunity to work remotely while impacting the financial landscape of many borrowers. This role is suitable for those looking to grow within a company that values ethical practices and aims to make a difference in the world.

Conclusion

In summary, the Loss Prevention Associate role at Lendbuzz is more than just a job—it’s an opportunity to be part of a team making a significant impact in the financial world. With a focus on providing personalized service and adhering to high ethical standards, this role promises to be rewarding for the right candidate eager to embrace the company's values.

This job offer was originally published on himalayas.app