Managed Services Consultant - Align

Overview Veeva Systems, a prominent name in the life sciences industry, is currently seeking a Managed Services Consultant to join their Align team. This role is designed for individuals who have strong consulting experience and a passion for driving customer success. As part of a mission-driven organization, Veeva works towards helping life sciences companies accelerate the delivery of therapies to patients. They are known for their commitment to values such as doing the right thing, customer success, and employee success. Furthermore, they made history by becoming a public benefit corporation (PBC) in 2021, demonstrating their dedication to balancing interests across various stakeholders. ## Job Position The Managed Services Consultant position at Veeva is remote and full-time, supporting multiple clients in a shared, dedicated capacity. In this role, you will collaborate with various clients via phone and web meetings, providing ongoing application administration and consulting support for those utilizing Veeva Align. You will act as a key member of the Managed Services team and a subject matter expert for Veeva Align, focused primarily on post-implementation processes in the life sciences sector. ## Responsibilities The responsibilities of the Managed Services Consultant include but are not limited to: - Post-Go-Live Support & Managed Services: Offering expert consulting and administrative support to multiple Veeva Align clients post-implementation. - Managing quarterly territory alignment and targeting execution, including impact analysis, configuration, communication, and change management. - Maintaining data accuracy and managing large datasets related to territory alignment and roster management for integration with CRM and other systems. - Consulting on best practices tailored to individual customer needs and incorporating new Veeva Align functionalities into their business processes. - Creating custom reports and dashboards and troubleshooting client-reported issues. - Developing and nurturing client relationships, setting expectations, and ensuring effective communication. - Contributing to internal initiatives and best practice development, promoting a culture aligned with Veeva's core values. ## Required Skills Candidates are required to possess the following skills and qualifications: - A Bachelor's Degree or equivalent work experience. - Experience working remotely and independently to support multiple clients. - Proficiency in data management and process analysis, ideally familiar with MS Excel for smaller datasets and MS Access or SQL for larger datasets. - Strong verbal and written communication skills, as the role involves direct client interaction. - Legal authorization to work in the United States without requiring visa sponsorship. ## Preferred Qualifications While not mandatory, the following qualifications are considered advantageous: - A minimum of 2 years of experience with Sales Territory Alignment Software or territory alignments within a CRM, with Salesforce.com experience being particularly favored. - Knowledge and applicable work experience in the Pharmaceutical / Life Sciences industry. - Understanding of business knowledge concerning sales and marketing territory alignments and planning in the sales cycle. - Familiarity with Master Data Management systems and technical disciplines such as Web Services, ETL, SQL, and Force.com. - Consulting experience related to Veeva applications like Veeva CRM, Vault CRM, or Veeva Network MDM. ## Compensation Veeva Systems offers a competitive salary range for this position, listed as $70,000 - $140,000 per year. Actual salaries may vary based on factors such as experience, location, and individual qualifications. In addition to base pay, there may be opportunities for variable bonuses and stock bonuses as part of the overall compensation package. ## Benefits The consulting role comes with an array of perks and benefits, including: - Comprehensive medical, dental, and vision insurance. - Flexible Paid Time Off (PTO) along with company-paid holidays. - Retirement programs to help secure your future. - A charitable giving program allowing contributions to the community. ## Workplace Culture Veeva Systems fosters a culture that emphasizes values like customer success, employee wellbeing, and community engagement. Their commitment to being an equal opportunity employer ensures that all qualified applicants are considered regardless of race, gender, disability, or other protected characteristics. This inclusive environment promotes awareness and readiness to help candidates who might need accommodations during the application process. ## Conclusion If you are looking for a role where you can leverage your consulting skills in the life sciences industry, Veeva Systems offers an exciting opportunity as a Managed Services Consultant. With a commitment to making a positive impact and a supportive work environment, this position allows you to contribute to valuably engaging clients while working flexibly in a remote setting.

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