Managed Services Consultant - CRM (Remote)

Related keywords: legal remote jobcustomer service remote jobremote job customer service

Overview

Veeva Systems, a forward-thinking organization focused on enhancing the life sciences sector, is currently looking for a Managed Services Consultant - CRM. This is a remote position aimed at helping companies expedite the process of delivering therapies to patients. As a notable player in the SaaS market, Veeva has seen tremendous growth, achieving over $2 billion in revenue last year. The company is recognized not only for its ambitious business strategy but also for its commitment to corporate social responsibility, having made history in 2021 by becoming a public benefit corporation (PBC).

Job Role

The Managed Services Consultant will primarily provide remote professional services to clients, focusing on ongoing application enhancement, operations support, and expertise in subject matters. One of the appealing aspects of this role is the opportunity to consult without the hassle of frequent travel. Consultants will interface with clients through phone and web meetings, addressing post-deployment needs and providing various types of support. Candidates must have legal authorization to work in the United States, and Veeva does not offer sponsorship for employment visa statuses.

Responsibilities

The responsibilities of the Managed Services Consultant are multifaceted, focusing on several key areas:

• Offering consulting on best practices and comprehensive solutions tailored to specific requirements.
• Providing in-depth application expertise and knowledge.
• Troubleshooting issues at Tier 2/3 levels and guiding customers on various processes.
• Delivering ad-hoc training to client administration teams, empowering them to manage their internal administration needs.
• Facilitating ongoing application modifications, which might entail adding custom fields, altering screen layouts, modifying the security settings for data, or activating specific features.
• Creating customized reports, dashboards, and list views to cater to client needs.
• Managing user accounts, including adding, deleting, or modifying roles and security settings, along with adjusting territory assignments.
• Setting up sandbox environments for testing and deployment of changes.
• Assisting with data imports and exports through specialized data loading tools.
• Supporting the implementation of new CRM functionalities and contributing to platform enhancements.

Required Skills

Candidates aiming for this role should meet specific proficiency and educational requirements:

• A Bachelor’s degree or equivalent relevant experience is essential.
• Direct experience in one or more areas such as configuring CRM applications, delivering software services, or consulting in the life sciences sector is preferred.
• Excellent verbal and written communication skills are a must, emphasizing interpersonal interaction, email correspondence, and presentations.
• An ability to independently deliver robust professional services remotely while managing multiple clients.

Additional Skills: While not mandatory, candidates with customer service or consulting backgrounds managing multiple clients, particularly with experience in Veeva CRM or Veeva Vault, may find this advantageous.

Salary and Benefits

The salary for this position ranges between $60,000 to $130,000, fluctuating based on individual experience and location specificities. It must be noted that actual salaries can vary within this range based on the candidate’s unique qualifications and the overall compensation package, which may include variable bonuses or stock options.

Additionally, Veeva offers a comprehensive benefits package, which includes:

• Medical, dental, vision, and basic life insurance.
• Flexible PTO along with company-paid holidays.
• Retirement programs to assist with long-term financial security.
• A 1% charitable giving program to encourage social responsibility among employees.

Company Culture

Veeva Systems emphasizes values such as customer success, employee achievement, and speed, creating a culture that is conducive to professional growth and personal fulfillment. As a Work Anywhere company, it supports remote working arrangements, meaning employees can work from home or an office setting that best suits them. This flexibility not only enhances work-life balance but also encourages productivity in a comfortable environment.

Conclusion

In summary, the Managed Services Consultant - CRM position at Veeva Systems presents a unique opportunity for individuals looking to make a difference in the life sciences sector while enjoying the benefits of a flexible work environment and competitive compensation. This role aligns with the skills and aspirations of those interested in consulting and customer service in a dynamic, mission-driven organization.

This job offer was originally published on jooble.com