Managed Services Consultant - CRM (Remote)

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Introduction

In the rapidly evolving sphere of technology and life sciences, the role of a Managed Services Consultant at Veeva Systems stands out as a unique opportunity for professionals looking to leverage their consulting skills within the Customer Relationship Management (CRM) sector. As a leading organization committed to delivering cloud-based solutions in the life sciences industry, Veeva Systems has established itself as a pioneer, aiming to expedite the delivery of therapies to patients.

Company Overview

Veeva Systems is recognized not only for its rapid growth but also for its commitment to ethical responsibility and customer-oriented solutions. They recently transitioned into a public benefit corporation (PBC), which means they have a legally binding obligation to balance the interests of their customers, employees, and society with those of their investors. This commitment underscores their core values: Do the Right Thing, Customer Success, Employee Success, and Speed.

Role Description

The Managed Services Consultant role is designed specifically for professionals who wish to engage in consulting without the demands of extensive travel. This position involves providing remote professional services to existing clients, focusing on ongoing application enhancement and operational support through various communication methods, primarily via phone and web meetings. The role requires you to serve multiple clients in a shared capacity, making it essential to possess excellent communication and consultation skills.

Key Responsibilities

The responsibilities of a Managed Services Consultant include:

• Delivering consulting services on best practices and tailored solutions based on client requirements.
• Providing application expertise and addressing complex troubleshooting issues at Tier 2/3 levels.
• Conducting ad-hoc training sessions to empower clients’ administrative teams.
• Implementing continuous application adjustments, which involve adding custom fields, modifying screen layouts, altering security settings, and setting up workflows and feature activations.
• Creating essential reports, dashboards, and user interface views to aid client operations.
• Managing user accounts, security settings, and the hierarchical structure of roles and territories.
• Assisting with sandbox environment management and the deployment of necessary changes.
• Conducting data management tasks, including importing and exporting client data.
• Supporting the implementation of new CRM functionalities and enhancements.

Required Skills and Qualifications

To excel in this role, candidates must meet several qualifications, including:

• A Bachelor’s degree or equivalent experience relevant to the position.
• Hands-on experience in configuring CRM or SaaS applications and familiarity with life sciences commercial operations.
• Strong communication skills, both verbal and written, including the ability to handle client-facing interactions with professionalism.
• Proven capability to deliver comprehensive professional services independently in a remote working environment.

In addition to essential qualifications, having experience or knowledge in Veeva CRM or Veeva Vault platforms is regarded as a beneficial asset.

Work Environment

As a Work Anywhere company, Veeva Systems supports flexibility, allowing employees to thrive in their preferred environments, be it from home or from the office. This new paradigm enhances work-life balance and underscores a modern approach to employment within the technology industry.

Compensation and Benefits

The compensation for the Managed Services Consultant position ranges from $60,000 to $130,000 annually. This range has been established to comply with local regulatory requirements and reflects the diversity of salaries based on various factors such as experience and location.

Further compensation could include additional earnings through variable bonuses or stock options, depending on individual contributions and qualifications. Besides competitive salaries, Veeva Systems offers a robust benefits package, including:

• Medical, dental, and vision insurance
• Flexible paid time off (PTO) and company-paid holidays
• Retirement programs to secure financial futures
• A dedicated program for charitable giving, allowing employees to contribute 1% of their income to charitable causes

Final Thoughts

Joining Veeva Systems as a Managed Services Consultant - CRM positions you at the forefront of consulting within the life sciences domain. With a strong emphasis on ethical values, a commitment to customer success, and a supportive work environment, this opportunity is ideal for professionals eager to make a meaningful impact while advancing their careers in a fast-growing and innovative company.

This job offer was originally published on jooble.com