Managed Services Engineer

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Job Overview: Managed Services Engineer at Zuora

The role of Managed Services Engineer (MSE) at Zuora provides an exciting opportunity for professionals looking to leverage their technical skills while working in a rapidly evolving business landscape. Zuora is dedicated to helping organizations transition into modern business practices, emphasizing the subscription economy. This position emphasizes understanding both business needs and technical solutions, particularly leveraging Zuora APIs, data exports, and advanced configurations.

Company Background

Zuora is a pioneer in transforming industries through subscription-based models. The company focuses on building long-term customer relationships rather than single transactions, promoting sustainable growth. Their distinguished suite of multi-product solutions is set to help businesses optimize their billing and operations effectively. Zuora takes pride in its reputation, emphasizing that their team is constantly innovating and improving how businesses operate.

Job Role and Responsibilities

As a Managed Services Engineer, you will be the point of contact for Zuora’s clients, ensuring that their software configurations and service needs are effectively monitored and managed. The primary responsibilities include:

• Monitoring and managing Zuora workflows and processes on behalf of customers wherever applicable.
• Responding promptly to incidents, service requests, and alerts. Troubleshooting issues to resolution within agreed Service Level Objectives (SLOs).
• Providing clear and organized communication regarding disruptions or potential problems as documented in-process materials and run books.
• Addressing any service disruptions in line with set instructions to ensure timely resolution.
• Compiling reports on service activity, including failure rates and work volume to inform clients better.
• Contributing to process improvement and documentation efforts.

This role is clearly not exhaustive, and flexibility to take on additional responsibilities as needed is essential.

Required Qualifications

To qualify for the Managed Services Engineer position, the following skills and background are crucial:

• An Associate's or higher degree in Computer Science, Computer Engineering, or a related field. A bachelor's degree is an advantage.
• 1 to 4 years of experience in managing and troubleshooting software solutions, especially in Billing, CRM, or ERP domains.
• Basic knowledge of Oracle SQL and PL/SQL is necessary.
• Must possess strong technical aptitude with an ability to troubleshoot complex problems.
• Effective communication and customer service skills are vital, along with the ability to adapt in a fast-paced, high-volume environment.
• A self-starter and quick learner who can navigate a changing environment.
• A certification in technical engineering is favorable.
• Hands-on experience with Zuora products is a plus but not strictly required.

Work Environment

This is a full-time remote position, ideal for individuals who thrive in flexible work arrangements while occasionally meeting with the team for events, office visits, or gatherings. Zuora emphasizes creating a supportive work environment with intentional scheduling and collaboration practices. Employees can enjoy a blend of working from home and office environments based on their preferences.

Company Culture and Employee Benefits

Zuora prides itself on being an equal opportunity employer, fostering an inclusive workplace that encourages diversity and the unique contributions of each team member. In alignment with its commitment to high-performance culture, Zuora is dedicated to supporting their team members through a variety of benefits, including:

• Competitive compensation packages, corporate bonuses, and performance rewards.
• Comprehensive medical, dental, and vision insurance coverage.
• Flexible and generous time-off policies, including paid holidays and wellness days.
• A six-month fully paid parental leave.
• Stipends for learning and development opportunities for continuous professional growth.
• Opportunities for community service and charitable donations.
• Access to mental well-being resources and support.

Specific benefits may vary depending on the country but will typically be discussed in more detail during the interview process.

Conclusion

Working as a Managed Services Engineer at Zuora presents a unique opportunity for motivated candidates seeking to deepen their expertise in managing and troubleshooting software solutions while providing customer-centric support. This position not only enhances your technical skills but also allows for significant personal development in a collaborative and innovative atmosphere. If you have the desired experience and are eager to be a part of a company that prioritizes positive customer interactions and sustainable growth, this role could be a perfect match for you.

This job offer was originally published on himalayas.app