Marketplace Specialist

Related keywords: customer service representative remote jobgovernment remote jobcustomer care remote job

Overview of the Marketplace Specialist Position

The Marketplace Specialist role at Unison presents a compelling opportunity for job seekers enthusiastic about contributing to the growth of federal contracting solutions. Unison's products empower government operations, making important processes more efficient and effective, intended primarily for federal employees and government contractors. The company prides itself on leveraging technology to enhance decision-making and create a smooth workflow in critical federal procurement and acquisition processes.

Company Background: Unison

Founded with the mission of improving the business of government, Unison has built a strong reputation, supporting over 200,000 federal employees and contractors. They harness AI-infused software to streamline operations and ensure compliance, making it easier for agencies to navigate complex regulations and workflows.

Role Responsibilities

The Marketplace Specialist position encompasses two key areas within the company: Sourcing Representative and VAO Customer Care Representative.

Sourcing Representative

As a Sourcing Representative, the major responsibilities include:

• Conducting market research to identify qualified vendors for federal contracting opportunities.
• Engaging with the vendor community to help them effectively use Unison’s platform.
• Performing outreach via phone and email to gather industry feedback.
• Collaborating closely with internal teams to optimize support for vendors.

This role necessitates entry-level experience in customer support or a related field and emphasizes candidates with strong critical thinking skills who can recognize client needs and draft appropriate solutions.

VAO Customer Care Representative

In the VAO Customer Care track, responsibilities focus on:

• Serving as a key contact for VAO customers to ensure timely resolution of their needs.
• Documenting and tracking issues and providing ongoing support through phone and email communication.
• Collaborating with development teams to address technical issues.

Candidates for this role should enjoy problem-solving and possess strong communication skills, demonstrating a commitment to fostering an exceptional customer experience.

Required Skills and Qualifications

Candidates interested in the Marketplace Specialist position should exhibit the following skills and qualifications:

• Prior experience in delivering quality customer service in a high-volume environment.
• An interest in e-commerce, procurement, or government industries.
• Excellent interpersonal skills, demonstrating the ability to work well within a team.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• High attention to detail, robust work ethic, self-motivation, and initiative.
• Proficiency with Microsoft Office Suite.
• A minimum requirement of a high school diploma or its equivalent.

Working Conditions and Culture

Unison believes in the concept that there is strength in collaboration. The company's culture reflects this, focusing on long-term goals and excellent customer service rather than swift technological trends. Employees get the benefit of working in an environment that encourages teamwork and independence while delivering significant impacts on federal operations.

Unison also prides itself on providing equal employment opportunities to all employees and candidates without regard to race, color, national origin, sexual orientation, disability status, and various other characteristics. They are committed to ensuring a diverse workplace where everyone feels included.

Potential Salary and Benefits

While the specific salary for the Marketplace Specialist role was not mentioned in the job summary, Unison's commitment to innovative software solutions suggests that they may be competitive with their compensation packages, reflecting the job's responsibilities and required skills. Interested candidates may wish to inquire directly during the application process about salary ranges and benefits, which often encompass health insurance, retirement plans, and more.

Conclusion

The Marketplace Specialist position at Unison offers a dynamic opportunity within a vital sector, providing essential services to federal agencies. With roles in both Sourcing and Customer Care, candidates can utilize their customer service experience and communication skills to contribute to Unison's mission in enhancing federal business operations. This is an excellent position for those looking to start or advance their careers in customer support or procurement-related fields. Interested applicants are encouraged to apply and see how they can make a difference in the business of government.

This job offer was originally published on himalayas.app