MB Social: Freelance Social Media Community Manager

Related keywords: social media manager remote jobsocial media remote jobfashion remote job

Overview of the Position

The job opportunity is for a Freelance Social Media Community Manager at MB Social. This role is fully remote and allows you to work from anywhere in the world. However, applicants must be available to work US hours. This position presents a great chance to get involved with beauty brands and help them grow their online presence through effective community management and engagement.

About MB Social

MB Social is a remote-first social media agency that specializes in social media management, community engagement, content creation, and strategy development for global brands and businesses. Their clientele includes notable beauty brands such as CeraVe, SkinCeuticals, Lancôme, Palmer’s, and others. The agency is led by a team that prioritizes a dynamic and collaborative work environment, all while being committed to cultivating engaged communities around the brands they represent.

Job Responsibilities

The role involves various duties centered around community management, including but not limited to:

• Managing and Growing Online Communities: The successful candidate will manage communities across multiple platforms such as Instagram, TikTok, Facebook, X (Twitter), and LinkedIn.

• Daily Engagement: You will be responsible for responding timely to messages, comments, and tags from users and influencers on social media outlets, ensuring that all interactions uphold the brand's voice and standards.

• Customer Service: Handling inquiries, escalating concerns as required, and collaborating with brand teams will be key responsibilities to ensure a positive customer experience.

• Utilization of Tools: The agency relies on several community management and analytics tools such as Sprout Social, Sprinklr, and Meltwater. Familiarity with these tools is essential for success in this role.

• Content Scheduling: Assist Account Directors in maintaining content calendars by scheduling posts, which includes Reels, Stories, and other interactive content that needs to be published daily.

• Reporting: Monthly reporting is also part of your responsibilities, where you will provide data, insights, and recommendations for ongoing improvements.

• Keeping Up-to-Date: Staying informed about social media trends and emerging platforms is crucial for driving engagement and maintaining relevancy in the community management space.

  

Required Skills and Qualifications

To be considered for this role, candidates must possess a blend of skills and experience:

• 1+ Years of Experience: It is essential to have at least a year of community management experience, preferable at an agency or with high-volume brands in sectors such as beauty, luxury, fashion, or wellness.

• Strong Knowledge of Social Media Platforms: A deep understanding of platforms like Instagram, TikTok, Facebook, and others is required.

• Excellent Communication Skills: The role demands outstanding written and oral communication abilities, along with being an effective collaborator.

• Creative Writing Skills: Being able to convey the brand’s tone and voice through engaging content is imperative.

• Customer Service Experience: Experience in customer service will be an added advantage, as responding to customer inquiries effectively is part of the job.

• Attention to Detail: The position requires a critical thinker who can solve problems creatively while maintaining accuracy in all interactions and content postings.

Measurement of Success

Your performance will be measured through various metrics, including:

• Feedback from clients and team leads.
• Maintenance of daily and monthly scope.
• Response rates to customer service queries.
• Accuracy in brand tone of voice (TOV).
• Updates on the frequently asked questions (FAQ) document.
• Timeliness in scheduling content and submitting monthly reports with little to no corrections.

Benefits of the Role

Working as a Community Manager for MB Social provides numerous benefits. You will gain valuable experience in community management for top beauty brands and have the chance to expand your skills in a fast-paced and collaborative remote environment. This position allows you flexibility and the opportunity to work with innovative brands that are pivotal in the beauty industry.

Overall, this is an appealing opportunity for someone looking to further their career in social media management and community engagement, particularly within the beautiful realm of beauty brands.

The role combines creativity, strategy, and a strong community-focused approach, making it an exciting position for any enthusiastic candidate passionate about beauty and social media.

This job offer was originally published on weworkremotely.com