Media Reputation Specialist I

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Overview

The job of a Media Reputation Specialist I at Datawords in Makati City, Philippines, is an exciting opportunity to join a growing and dynamic IT company. This role is focused on managing and organizing media monitoring data to help support reputation management initiatives for clients. It fundamentally involves providing ongoing online listening and alerting for clients about their media presence.

Main Responsibilities

The position encompasses several crucial tasks, including:

• Monitoring Online News: The specialist is responsible for monitoring conversations about the client, its competitors, and the general industry across various online platforms and social media. This is fundamental to understanding public sentiment and identifying potential reputational risks and opportunities.

• Media Monitoring Data Management: The role requires managing and ensuring the accuracy, categorization, and organization of media monitoring data. This organization is pivotal for facilitating effective analysis to support reputation management initiatives.

• Alerts for Potential Risks: The specialist provides timely alerts to clients about potential reputational risks, ensuring swift action can be taken if necessary.

• Reporting: Regular end-of-day activity reports and facilitating calls for seamless shift handovers are critical tasks that help maintain communication and project alignment across teams and time zones.

• Collaboration with the Paris Team: Collaboration with the Paris Reputation Management Team is a significant part of the role, requiring effective communication and teamwork skills across geographic boundaries.

• Data Gathering: The specialist will also assist in collecting pertinent data for reputation analysis and create monthly reports aligned with client objectives. Regular updates to internal trackers are necessary for precise data management.

• Issue Escalation: The specialist is expected to coordinate with leads and escalate issues according to predefined processes to ensure timely resolution.

Qualifications Required

To be eligible for the Media Reputation Specialist position, candidates must possess:

• A Bachelor’s degree in fields such as Literature, Journalism, Marketing, Public Relations, or similar areas.

• Proficiency in English communication, encompassing both written and verbal skills. The ability to articulate findings clearly is essential.

• Strong analytical skills to interpret diverse information from various sources and draw actionable insights from data.

• Excellent report writing capabilities to create concise, clear, and informative reports.

• Effective time management and organizational skills to handle multiple deadlines and prioritize workload efficiently.

• Basic knowledge in Microsoft Office or Google Workspace tools, including Word, Excel, and PowerPoint.

• A willingness to work flexible hours, including night shifts, weekends, and holidays as needed.

  

• A capacity to adapt to fast-paced work environments, along with strong interpersonal skills for effective team collaboration.

• A high level of accountability, demonstrating responsibility for actions, decisions, and outcomes.

• Ability to work independently with minimal supervision while delivering high-quality results.

Preferred Qualifications

While the above qualifications are mandatory, certain additional skills are considered beneficial:

• Familiarity with media monitoring platforms such as Sprinklr, Onclusive, or Storyclash can be an advantage.

• Experience in copywriting or proofreading is preferred, potentially enhancing the candidate's skill set for the role.

• Prior experience working with international clients or counterparts, reflecting an understanding of global media landscapes.

• Strong critical thinking and problem-solving abilities to navigate complex situations effectively.

• Basic knowledge of AI tools and Large Language Models (LLMs) like ChatGPT, to optimize productivity.

• Familiarity with tools like JIRA, Confluence, and Slack for project management and communication.

Working Hours and Setup

The working hours for this position are from 2:30 PM to 11:30 PM PHT, Monday to Friday. The company offers a hybrid working setup, accommodating both remote and in-office work preferences.

Benefits and Rewards

Datawords provides an attractive rewards package that includes:

• A competitive salary and shift incentives reflecting employee commitment and performance.

• A comprehensive Health Insurance Policy, which covers dental, optical, and mental health support through ComPsych.

• Continuous learning opportunities, including access to platforms like LinkedIn Learning and potential local and international training/business trips.

• A unique and inclusive corporate culture focusing on wellness programs, vacation leave, sick leave, and specialized leaves like marriage or birthday leave.

• opportunities to participate in an inclusive, fun, and unique Datawords culture that prioritizes employee well-being.

Conclusion

This position as a Media Reputation Specialist I is an ideal opportunity for an individual looking to advance their career in the fields of media management and public relations within a supportive and dynamic company environment. Candidates who are interested must demonstrate not only the required qualifications but also a strong eagerness to learn and evolve within the role to contribute effectively to the company and its clients.

This job offer was originally published on himalayas.app