Member Services Specialist

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Overview of Twin Health and Mission

Twin Health is a pioneering healthcare company focused on empowering individuals to reverse, prevent, and manage chronic metabolic diseases. The company has developed a novel solution called the Whole Body Digital Twin™, which serves as a real-time representation of a person's metabolism. This technology utilizes data points collected through non-invasive methods and input from patients, enabling personalized healthcare decisions. As part of its mission, Twin Health aims to enhance the overall health and happiness of its members.

Company Culture and Recognition

At Twin Health, the team is comprised of passionate and driven individuals dedicated to making a significant impact in the healthcare sector. The company fosters a supportive culture that encourages personal engagement and advocates for a better work experience. Some notable accolades include being awarded Innovator of the Year by the Employer Health Innovation Roundtable and recognition as part of the 2021 CB Insights Digital Health 150. Twin Health's growth has been supported by leading venture capital firms, helping it to scale its services effectively both domestically and globally.

Job Overview

The position available is for a Member Services Specialist who will report directly to the Member Services Lead. This role is pivotal in cultivating a top-tier experience for Twin's members and will involve significant customer service interactions. Candidates should be prepared to engage with members through various platforms, including Facebook and Peloton, to provide timely support, moderation, and community building.

Responsibilities

Key responsibilities include:

• Manage and moderate the Twin Member Community on designated social media platforms.

• Enforce community guidelines, actively monitoring user-generated content for compliance and appropriateness. Removal of spam and inappropriate content is expected.

• Proactively monitor community posts and comments, addressing potential issues before they escalate.

• Utilize conflict resolution skills to handle member-reported issues effectively and with professionalism.

• Engage with community members positively, encouraging dialogue and constructive conversations.

• Foster community growth by posting engaging content, initiating discussions, and prompting increased member participation.

• Assist with day-to-day operations of the Member Services team, ensuring seamless support for members.

• Conduct outreach to members at risk of disenrollment, providing assistance through various communication channels.

• Document and categorize substantial feedback from members to identify areas for enhancement in product offerings and operations.

  

• Provide support as a non-clinical extension of the care team, cultivating positive interactions to enhance member satisfaction.

Qualifications

Candidates for the Member Services Specialist should meet the following qualifications:

• 1-2 years of experience in community program management or customer service.
• A background in hospitality or customer experience within a healthcare context is preferred.
• Strong organizational and communication skills, with an ability to manage multiple tasks effectively.
• An inclination towards relationship-building and problem-solving, adapting to changing business needs.
• Appreciation for delivering an outstanding customer experience in a people-oriented environment.
• A natural curiosity to understand and resolve complex issues collaboratively.
• A self-starter mentality with a commitment to enhancing the Twin member journey.

The position requires candidates to work in the Pacific Time Zone.

Compensation and Benefits

Compensation for the Member Services Specialist position is competitive, with an annual salary of $60,000 to $70,000. Twin Health is dedicated to nurturing a fulfilling workplace environment, supporting employees' physical and mental wellbeing. Some of the benefits include:

• Opportunities for equity participation.

• Unlimited vacation time (with manager approval).

• Generous parental leave policies, offering 16 weeks of paid leave for delivering parents and 8 weeks for non-delivering parents.

• Comprehensive healthcare benefits fully covered for employees and partially for their families, including options for Health Savings Accounts and Flexible Spending Accounts.

• A 401k retirement savings plan to assist in long-term financial planning.

Conclusion

Twin Health is an innovative company operating at the intersection of technology and healthcare. Joining as a Member Services Specialist offers an opportunity to be part of a transformative mission focused on improving health outcomes for individuals experiencing chronic metabolic diseases. The role emphasizes the importance of member engagement and community-building as essential components of the overall service experience, making it an excellent fit for individuals passionate about both healthcare and customer service. Those interested in this role will find a dynamic and enriching work environment committed to professional growth and excellence.

This job offer was originally published on himalayas.app