Michael Findeisen Consulting: Backend Manager/Sales Trainer

Related keywords: chat support remote jobchat remote jobsocial media manager remote job

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Overview

Michael Findeisen Consulting is seeking a Backend Manager/Sales Trainer to join their team. This position is crucial for overseeing and optimizing customer support operations within a successful six-figure social media marketing agency. The company is headquartered in Germany but offers a fully remote role, allowing candidates from anywhere in the world to apply. If you are passionate about working in a fast-paced environment and wish to contribute significantly to the scaling of the agency, this could be a perfect opportunity.

Key Responsibilities

The selected candidate will have a diverse set of responsibilities, including:

  • Training and onboarding new customer support agents to ensure they meet company standards.
  • Conducting quality control reviews in chat communications to maintain high levels of performance.
  • Developing and implementing efficient workflows and scripts that will enhance team productivity.
  • Providing constructive feedback aimed at fostering continuous improvement among chat agents.
  • Collaborating closely with the leadership team in optimizing backend processes.
  • Handling various administrative and operational tasks that support backend functionality.

Required Skills

To be considered for this role, candidates must meet specific qualifications, including:

  • Proficiency in English at a C2/native level is mandatory.
  • Fast typing skills coupled with excellent attention to detail is necessary for effective communication and operational excellence.
  • Outstanding written and verbal communication skills are crucial for success in this position.
  • A strong ability to learn rapidly and effectively adapt to new tools and systems is expected.
  • Candidates must be highly reliable and capable of working independently.
  • Candidates are required to have access to a reliable computer and high-speed internet.
  • Availability during US daytime hours or European daytime hours is required.
  • The role stipulates a 40-hour weekly commitment, typically between 6 to 8 hours daily for six days a week.
  • A part-time schedule may only be available for students who can transition to full-time commitments within a few months.

Compensation and Benefits

Michael Findeisen Consulting offers an attractive compensation package.



  • The position is based on a freelance contract with a clear and transparent payment structure, requiring an invoice for payments.
  • The starting salary for this role is set at $2,000 per month, with opportunities for increasing earnings based on performance. This reflects the company's commitment to rewarding successful team members adequately.
  • High achievers can earn between $2,500 to $4,000 per month through bonuses and added responsibilities within a few months of successful performance.
  • The company also provides paid training to ensure team members are fully equipped to succeed in their roles.
  • As this is a 100% remote position, employees have the flexibility to work from any location, given that they conform to the availability requirements.
  • Top-performing team members gain access to exclusive team events and potentially can participate in trips abroad, making this position attractive to those looking for both professional growth and enjoyable perks.

How to Apply

Prospective candidates who resonate with the role and meet all the requirements are encouraged to apply. To initiate your application:

  • Send an email to rconsultingop@gmail.com with a short, one-page document outlining your interest in the role.
  • Ensure you confirm that you meet all specified requirements.
  • Include your current location and availability in the email. If applying as a student for a part-time schedule, clarify your plans for transitioning into full-time work.

The organization expresses eagerness to hear from potential candidates, reinforcing a sense of community and collaboration aimed at building a successful agency together.



This job offer was originally published on weworkremotely.com

Michael Findeisen Consulting

Anywhere in the World

Operations

Freelance

January 30, 2025

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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.