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The position available is for a Mid-Market Client Success Manager at OfficeSpace, a company specializing in workplace management software. The organization focuses on enhancing clients’ experiences by providing a collaborative and supportive work environment. The role aims to establish strong relationships with clients to help them utilize OfficeSpace's platform effectively, contributing to the overall business goals of the company.
OfficeSpace operates in a progressive and rapidly evolving industry, catering to diverse client needs ranging from fast-growing technology firms to traditional enterprises. With an impressive team of over 200 employees across the US, Costa Rica, and Canada, the firm emphasizes a culture rooted in trust, respect, and collaboration. They are committed to improving workplace conditions, not only for their clients but also for their employees, thus fostering an inviting work atmosphere.
As the Mid-Market Client Success Manager, the candidate will be responsible for nurturing client relationships, capturing real-world feedback on products, and conveying that feedback to enhance product development. Client Success Managers are tasked with ensuring that clients maximize the value of the OfficeSpace platform while also understanding the complexities of software delivery.
The core responsibilities include:
Client Journey Guidance: Support clients through all five stages of the OfficeSpace client journey, focusing on adapting the software to meet their evolving needs.
Relationship Building: Create and maintain meaningful relationships that educate clients on platform capabilities, advocating for their interests and ensuring they derive maximum value from their engagement.
Strategic Advisory: Provide expert advice on facility management and related fields, aligning OfficeSpace's solutions to the distinct requirements of clients.
Onboarding and Adoption: Optimize client onboarding experiences to ensure that new clients smoothly transition and effectively engage with the product.
Renewal and Upselling: Facilitate renewal conversations and identify opportunities for upselling and cross-selling, working closely with the Commercial Account Management team.
Advocacy and Support: Act as a client advocate, addressing product challenges and collaborating with internal teams to relay client feedback that influences future product enhancements.
Quarterly Business Reviews: Plan and conduct QBR sessions with clients to assess performance, set goals, and strengthen relationships.
Market Awareness: Stay current with industry trends and competitive offerings to provide valuable recommendations.
Portfolio Management: Own the success of a designated client portfolio, ensuring high levels of satisfaction, engagement, and retention long-term.
The ideal candidate should possess the following qualifications:
While the specific salary range is not disclosed, OfficeSpace outlines that compensation will be competitive based on industry standards, the organization’s size, and the individual’s qualifications. Factors influencing the offer may include experience level, skillset, and the promotion of internal equity among employees.
This position is remote, offering flexibility in work location while still ensuring strong support and collaboration from the OfficeSpace team. Potential candidates should be self-motivated, eager to learn, and capable of effectively engaging with clients in a virtual environment.
In summary, the Mid-Market Client Success Manager role at OfficeSpace represents an excellent opportunity for professionals seeking to play a pivotal role in client relationship management that drives successful outcomes in a modern workplace context. The successful candidate will not only contribute to their client's success but also help OfficeSpace sustain its reputation as a leading solution in the market.
This job offer was originally published on jooble.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.