Mid-Market Client Success Manager

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Overview of the Position

The Mid-Market Client Success Manager position at OfficeSpace is pivotal in nurturing and developing meaningful relationships with clients who utilize the company's workplace management software. The job entails serving as the primary point of contact for clients, allowing for real-time feedback, which is essential for enhancing product features and addressing daily challenges faced by workplace managers.

About OfficeSpace

Founded with the aim of improving workplace environments, OfficeSpace offers an innovative platform tailored to help organizations streamline their operations as they transition to modern hybrid workplaces. With a team of over 200 professionals spanning across the US, Costa Rica, and Canada, OfficeSpace is keen on fostering a culture of trust, respect, collaboration, and creativity.

Key Responsibilities

The responsibilities of a Client Success Manager (CSM) at OfficeSpace are diverse and engaging. They include:

  • Guiding clients through a five-stage journey with the OfficeSpace platform, ensuring customized support based on the clients’ unique business needs.
  • Developing strong relationships with clients to educate them on the platform’s capabilities, maximizing its potential, and fostering advocacy within the client’s network.
  • Acting as a strategic advisor in areas such as facility management, ensuring the provision of tailored solutions.
  • Optimizing the onboarding and adoption processes for clients, driving long-term engagement and maximizing perceived value.
  • Leading renewal discussions and identifying upsell and cross-sell opportunities in partnership with commercial account management.
  • Collaborating with internal teams to relay client feedback to influence product development and marketing.
  • Delivering Quarterly Business Reviews (QBRs) with clients to analyze usage, set goals, and reinforce business value.
  • Staying informed on industry trends and competitor offerings to ensure that OfficeSpace remains at the forefront of workplace management solutions.
  • Independently managing a client portfolio with a focus on high engagement, satisfaction, and retention.

Required Skills and Experience

Candidates applying for the Mid-Market Client Success Manager position are expected to possess the following qualifications:

  • A minimum of 3 years in Client Success, Consulting, Sales, or Marketing roles with middle-market and enterprise clients.
  • A genuine passion for serving clients, with a strong desire to understand their needs and drive desired outcomes.
  • Exceptional presentation, client management, and written communication skills, along with a solid grasp of basic sales processes.
  • Understanding the nuances of value-driven relationships in recurring revenue business models and experience within a SaaS (Software as a Service) environment is highly preferred.
  • Proven skills in training and demonstrating software in a remote setting.
  • Familiarity with Client Success software and CRMs, particularly knowledge of Gainsight and Salesforce, is valuable.
  • Awareness of trends in cloud technologies and tools is advantageous.

Salary and Benefits

While the specific salary details for the position are not disclosed, OfficeSpace emphasizes competitive compensation based on factors such as qualifications, experience, and skillset. They advocate for internal equity among peers within the company, which suggests that the salary offered will be reflective of competitive industry standards.



Work Environment

The position is offered as a full-time role, embracing a remote work model. This flexibility allows CSMs to work independently while maintaining a collaborative spirit within the OfficeSpace team. Working remotely demands a self-motivated individual passionate about client success and adept at managing tasks without direct supervision.

Conclusion

Overall, the Mid-Market Client Success Manager role at OfficeSpace is an exciting opportunity for individuals who excel in building relationships and who are keen on driving customer adoption of innovative software solutions. Ideal candidates will have strong interpersonal skills, a deep understanding of client needs, an ability to deliver tailored solutions, and a passion for helping businesses thrive in transforming their work environments. This role not only advocates for clients but also plays a crucial part in shaping the future of the product by providing valuable feedback based on client interactions, making it suitable for candidates longing to make impactful contributions in a growing software company.



This job offer was originally published on jooble.com

OfficeSpace

British Columbia

Customer support

Full-time

February 1, 2025

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This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.