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Viatu is not just another travel platform; it is at the forefront of building the future of sustainable travel. As a B Corp-certified company, Viatu strives to create a positive impact on the planet and the communities it serves. With a team comprised of passionate travellers, tech enthusiasts, and advocates of sustainability, Viatu employs cutting-edge technology to connect tourists with authentic and off-the-beaten-path experiences. The mission is to make sustainable travel more accessible and convenient for everyone.
The position available is for a Mid-Senior English-Speaking Travel Consultant. Candidates will be part of a full-time role within a diverse and remote-first team representing ten different nationalities. The company emphasizes the importance of creativity, critical thinking, and a self-starter mentality amongst its team members. A supportive environment encourages team members to take ownership, make decisions, and positively contribute to Viatu's mission to enhance sustainable travel.
The responsibilities of the role encompass various aspects of customer service and sales:
Design tailored trips inspired by customers' dreams.
Actively engage with customers from their initial contact until they embark on their journey.
Manage the overall booking process, which includes sending quotations and booking suppliers with the assistance of internal tools.
Collaborate with the product and marketing teams to enhance and expand offerings on the website.
Provide constructive feedback to the tech team to improve customer delivery tools.
Continuously develop and improve sales strategies while working towards ambitious sales targets.
Maintain and manage regular reporting on Key Performance Indicators (KPIs).
Viatu seeks candidates with the following qualifications:
A minimum of 2 years of sales experience as a travel consultant, proficient in managing multiple client requests and organizing tasks.
A proven history of surpassing sales targets.
Strong communication and presentation skills in English.
A meticulous work ethic and high degree of autonomy.
Excellent knowledge of African destinations, particularly South Africa, Namibia, Botswana, Kenya, and Tanzania.
A passionate commitment to transforming customer dreams into reality.
An affinity for sustainability, caring for both the environment and the communities impacted by travel.
A pragmatic and analytical approach to sales.
A bachelor’s degree in social science, marketing, economics, or a related field is required.
While not mandatory, candidates with the following attributes will be considered favorably:
Previous experience in a fast-paced startup environment.
Deep product and destination knowledge related to African destinations.
Familiarity with modern CRM systems for tracking leads.
Working knowledge of the Google Suite and specific tools such as Wetu (a travel planning software).
Salary details for the position indicate that the base salary is competitive and above industry standards, dependent on experience and destination knowledge in key areas. Furthermore, commissioned earnings can enhance overall compensation significantly:
10% commission from the gross profits of personal sales.
10% team bonus on base salary based on the group's target achievements.
Opportunities to go on safaris and test various travel experiences through the company.
Access to a competitive salary structure and potential for uncapped earnings.
Generous team bonuses based on overall performance.
Career growth opportunities within the company.
Attractive travel allowances, educational opportunities, and special incentives for both personal and familial travel experiences.
Work's fully remote structure with periodic meetups in Cape Town and Europe.
A chance to make a meaningful difference in sustainable tourism while being part of a passionate and supportive team.
Continuous access to internal and external educational opportunities for lifelong learning.
Viatu adheres to transparent hiring practices. The selection process consists of:
Role-specific assessments that candidates can complete at their convenience.
An interview with a team member from the sales department.
A final interview conducted with the CEO. Reporting will be directed to the Head of Sales.
As an equal-opportunity employer, Viatu wholeheartedly values diversity and inclusivity. The company stands firm against discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
In conclusion, the role of Mid-Senior English-Speaking Travel Consultant at Viatu offers an exciting opportunity for passionate individuals who want to make a remarkable difference in the travel industry while also nurturing their professional careers in a supportive and innovative setting.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
