Miratech: Testing / QA Lead (IVR & Web Applications)

Related keywords: remote job qaremote job in new yorkquality assurance remote job

Overview of the Position

Miratech is seeking a Testing / QA Lead to oversee the quality assurance of IVR and web applications. This position is remote and allows individuals to work from anywhere in the world. Founded in 1989 and headquartered in New York, Miratech specializes in IT services and outsourcing, supporting multinational organizations. The company boasts a 99% success rate in IT projects across various sectors, including finance and telecommunications.

Company Culture and Values

Miratech emphasizes a friendly work environment and the growth of its employees, fostering a culture that emphasizes high performance and teamwork. The company is dedicated to social sustainability and operates on five pillars, which include IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. This commitment highlights their focus on being not just an employer, but also a responsible corporate citizen.

Responsibilities of the QA Lead

The QA Lead will play a crucial role in ensuring that all software releases meet the necessary functional, technical, and quality expectations through end-to-end testing strategies. Some of the key responsibilities include:

• Planning and Reporting: Overseeing testing activities for IVR and web applications, and defining testing strategies that validate customer journeys.

• Test Development: Creating and maintaining detailed test plans, test cases, and scripts based on design and requirements, ensuring comprehensive coverage across various application scenarios.

• Team Leadership: Managing a small team of testers, mentoring them, and fostering a collaborative atmosphere.

• Testing Execution: Leading the execution of voice testing services, including IVR flows and scenario testing while managing testing resources across multiple releases.

• Quality Metrics and Reporting: Tracking test progress, risks, and quality metrics, while facilitating defect triage meetings with development teams and stakeholders.

• Integration Support: Conducting integration testing across IVR and web applications, ensuring seamless back-end service functionality is maintained.

Required Skills and Qualifications

Candidates for the Testing / QA Lead position must possess a number of essential skills and qualifications:

• A Bachelor's degree in a related field.
• A minimum of 4 years of experience in planning, executing, and reporting testing efforts.
• Proven expertise in testing IVR and voice applications, along with writing test cases for web applications.
• Solid understanding of QA methodologies, testing processes, and industry best practices.
• Experience using Microsoft TFS or Azure DevOps for test management.
• Knowledge of SQL for validating data and supporting testing processes.
• Strong interpersonal skills to collaborate effectively with both technical and non-technical teams.

Having familiarity with WireMock is considered a plus but is not mandatory.

Compensation and Benefits

While specific salary details were not disclosed, candidates can expect competitive compensation alongside a comprehensive benefits package. This includes:

• Health insurance to support individuals' well-being.
• Language courses and a relocation program aimed at diverse talent integration.
• Opportunities for professional development, including mentorship, certification programs, and internal mobility.

Work Environment

Miratech boasts a remote work culture, promoting flexibility that is in line with the contemporary work landscape. This balance allows for effective management of work-life commitments while engaging with a diverse team that drives innovation and customer satisfaction.

Conclusion

The Testing / QA Lead position at Miratech represents an exciting opportunity for individuals looking to have a global impact in the tech industry. With a focus on quality assurance for IVR and web applications, candidates will find themselves at the heart of challenging and rewarding projects. By joining Miratech, candidates not only benefit from a vibrant work culture but also participate in steering their career in a direction filled with opportunities for growth and professional satisfaction.

This job offer was originally published on weworkremotely.com