Mobile Technician Leader

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Job Overview

The position of Mobile Technician Leader at Cox Automotive is designed for a manager who will oversee mobile fleet operations across the United States. The role is integral to maintaining the high standards of service expected from one of the largest fleet maintenance companies in the country. Cox Fleet operates with over 500 mobile trucks and more than 20 service locations, focusing on delivering exceptional preventative maintenance and compliance with safety protocols. This leadership role not only plays a crucial part in the management of a talented team of technicians but also ensures customer satisfaction and operational efficiency.

Compensation and Benefits

The compensation for this role starts with a base salary of $89,400, which can reach up to $134,000 depending on various factors such as geographical location and the candidate's background. The position may also offer additional compensation through an incentive program. Additionally, the opportunity for flexible working arrangements allows candidates to work remotely while living in designated locations within the United States.

Job Responsibilities

The Mobile Technician Leader will be responsible for a range of duties including but not limited to the following:

• Lead and mentor a team of 15+ technicians, providing guidance and support to achieve company metrics.
• Conduct one-on-one meetings with direct reports to offer coaching, mentorship, and develop problem-solving skills.
• Analyze team productivity through monitoring metrics, customer service logs, and training documents to recommend improvements.
• Frequently travel to technician and customer locations to ensure operational effectiveness.
• Engage in regular collaboration with various internal teams such as dispatch, billing, and parts procurement.
• Ensure all technicians adhere to DOT regulations, safety standards, and company protocols.
• Manage onboarding processes for new technicians, ensuring they have the necessary tools and resources.
• Regularly conduct safety audits and Quality Control Inspections (QCIs) for compliance.
• Develop monthly budgets and work closely with the market team to set productivity goals.
• Provide technical expertise and act as a liaison between technicians and customers, ensuring efficient communication and issue resolution.

Required Skills and Qualifications

Candidates interested in the Mobile Technician Leader position must meet specific educational and experiential requirements. These include:

• A Bachelor's degree in a related field or an equivalent combination of education and work experience. For instance, a master's degree and 4 years of experience or 10 years in a relevant field may be acceptable.
• At least 1 year of experience in a management role, with proven abilities in coaching and team leadership.
• Ideal candidates will possess a valid driver’s license and meet background requirements which include a 3-year MVR review.
• Strong communication and interpersonal skills are critical, as the role requires effective collaboration with customers and team members.
• Familiarity with mobile maintenance challenges and the ability to handle multiple operational tasks effectively are essential.

Additional Attributes

Applicants should demonstrate a high sense of urgency and accountability. Required competencies include:

• Ethics & Values: Adherence to strong core values, especially during challenging times.
• Action Oriented: A proactive approach to problem-solving and daily tasks.
• Customer Focus: Dedication to meeting the expectations of both internal and external customers.
• Problem Solving: Ability to identify issues and devise practical solutions.

Work Environment and Travel

The Mobile Technician Leader role is predominantly a full-time position that requires the individual to travel frequently across the United States. The work shift is primarily during the day, accommodating the need for real-time engagement with technicians and customers. Candidates should be prepared for up to 100% travel as part of their job responsibilities, ensuring that all areas of service are effectively managed.

Conclusion

In summary, the Mobile Technician Leader position at Cox Automotive is an exciting opportunity for talented individuals seeking a management role in fleet operations. With competitive compensation, flexible working options, and a focus on employee development, this role is suitable for those passionate about leading teams in a dynamic and growing environment. Perfect candidates should possess strong leadership skills, a background in vehicle maintenance, and a commitment to upholding industry standards while delivering exceptional service.

This job offer was originally published on himalayas.app