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Otonomee, a company focused on community and wellness, is currently looking for an MX Content Specialist to join its team. This role is crucial as it aims to create and maintain support content tailored for the Oura for Business audience. This includes various stakeholders such as wellness partners, client administrators, and retailers. The position is entirely remote, catering specifically to candidates located in Portugal.
In this role, the MX Content Specialist will engage in several key responsibilities that enhance the customer experience and ensure that users can effectively utilize Oura’s tools, services, and products. The following tasks outline what this role entails:
Content Creation and Maintenance: Constructing and maintaining content for the Oura for Business Help Center, aiming to meet the specific needs of enterprise users, such as partners and client admins.
Complex Information Simplification: Translating complicated workflows into clear, succinct, and actionable articles, ensuring a consistent experience for partners.
Adherence to Guidelines: Making sure all produced content aligns with the company's branding, stylistic preferences, and compliance regulations.
Feedback Collection: Actively gathering input from various internal teams (Support, Ops, Legal, etc.) to refine and enhance content quality.
Content Improvement Recommendations: Identifying inefficiencies within existing content and proactively suggesting necessary improvements.
Content Audit and Refresh: Regularly auditing and updating existing content to maintain its accuracy and relevance in a shifting market space.
Implementation of AI Recommendations: Utilizing AI features to assist clients in swiftly navigating the help resources.
Staying Updated: Keeping abreast of product updates and partner feedback to ensure documentation remains current and beneficial.
Market Research: Conducting light competitor research to influence content voice, structure, and strategic approaches.
Years of Experience: Applicants should have 2–4 years of experience in writing help center, knowledge base, or technical support content, ideally within a customer experience (CX) or Business-to-Business (B2B) context.
Writing and Editing Skills: A strong aptitude for writing and editing is essential, particularly a talent for breaking down complex subject matter into easily digestible content.
Familiarity with CMS: Experience with content management systems such as Zendesk, WordPress, or other similar platforms is necessary.
Process-Oriented Mindset: A focused writer who values clarity, consistency, and structure in content creation.
Team Collaboration: Comfortable collaborating with cross-functional teams to gather valuable insights and feedback for content improvement.
Understanding of Enterprise Needs: Familiarity with the requirements of enterprise or partner audiences can be an added advantage.
Otonomee is committed to creating a stimulating work environment and offers various benefits to its employees. Here are some key highlights of what successful candidates can expect when they join:
A fully remote work environment based in Portugal.
Access to health insurance and flexible benefits programs.
A competitive salary that reflects the expertise and experience of the employee.
Necessary equipment provided to facilitate efficient work from home setups.
A home office allowance to cover some costs associated with maintaining a workspace at home.
Internet allowance of 20 Euros per month to assist with connectivity needs.
A meal allowance of 7.63 Euros daily to support the efforts towards personal health and wellbeing.
Opportunities for professional growth and career advancement.
Access to an online gym and wellbeing studio, promoting health and fitness for employees.
Participation in fun company events and team outings that foster engagement and team bonding.
Autonomy and responsibility are integral to the working culture, empowering employees to take ownership of their work.
Otonomee’s recruitment process is structured and includes the following stages:
A 30-minute Teams interview with the Recruitment Team to assess initial qualifications and motivations for the role.
If appropriate, a language test may be administered relevant to the role’s requirements.
A 45-minute Teams interview with the Hiring Team to delve deeper into the candidate's fit for the specific job and the company culture.
The position of an MX Content Specialist at Otonomee presents an exciting opportunity for skilled content creators eager to contribute to creating meaningful support resources. With an emphasis on clarity and user experience, this role is a strong fit for improvements to customer engagements in a flexible, fully remote work environment.
This job offer was originally published on remotive.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
