(native Japanese) Customer Support Consultant, emails/chats

Related keywords: japanese remote jobremote job japanesecustomer care remote job

Overview

SupportYourApp is seeking a Customer Support Consultant who is native in Japanese and fluent in English to join their thriving team. This position entails providing outstanding customer support through emails and chats, primarily catering to a clientele in the tech industry. As an established player in Support-as-a-Service, the company is seeking individuals passionate about technology and customer care.

Position Description

The consultant will be tasked with delivering exceptional support, maintaining long-lasting relationships with customers, and meeting team KPIs. Responsibilities include:

• Providing comprehensive support via chats and emails.
• Keeping abreast of the latest technologies to effectively assist customers.
• Safeguarding customer information and adhering to best practices in customer happiness.
• Collaborating with developers from various IT departments.

SupportYourApp is committed to fostering a multicultural and multilingual work environment, making it an exciting opportunity for individuals who thrive in diverse settings.

Required Skills

To qualify for this position, candidates must possess the following skills:

• Native Japanese language skills and fluency in English.
• A minimum of 6 months of experience in a customer support role.
• Personal or professional familiarity with crypto technology.
• Strong analytical and research capabilities.
• A positive, responsible attitude towards work.
• Personal computer with at least 8GB of RAM and a fast internet connection (minimum 50 Mbps download and 40 Mbps upload).

Familiarity with CRM systems is a plus, which can help enhance performance in customer interaction.

Salary and Benefits

While specific salary details are not disclosed, the job listing emphasizes that compensation will be in USD, and provides several benefits which include:

• Flexible scheduling.
• Fully remote working capabilities.
• An inclusive international work environment.
• Opportunities for bonuses, especially for referrals.
• Paid intensive training and probation periods.
• Focus on a work-life balance and supportive management.
• Opportunities for self-development.

Candidates should note that some benefits may vary depending on the terms of engagement, especially between employees and independent contractors.

About SupportYourApp

Founded in 2010, SupportYourApp has positioned itself as a leader in the outsourced customer support sector. The company operates globally, boasting 8 hubs around the world and servicing clients in over 30 countries. With a commitment to providing high-quality support, they prioritize employee care and are open to candidates from varied backgrounds. They encourage interested candidates to apply by sending their CV in English, highlighting their extraordinary skills.

Conclusion

This role presents an excellent opportunity for individuals who possess the necessary skills and want to leverage their language ability in a rapidly growing company within the tech sector. SupportYourApp is looking for dynamic team members eager to enhance their customer support expertise while enjoying the benefits of a flexible work environment. If you meet the requirements and are interested in joining a supportive team, consider applying for the Customer Support Consultant position.

This job offer was originally published on himalayas.app