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New Era Technology is seeking a Netsec Support Specialist, Tier 2 to join their dynamic and global team of over 4,500 professionals. With a strong focus on placing people first, New Era Technology fosters a supporting and growth-oriented environment that is perfect for those seeking to advance their careers in the IT support and network security sectors.
As a Netsec Support Specialist, you will be responsible for providing high-quality IT technical support services. Your role will encompass the remediation of events and the troubleshooting of critical issues related to networking, Endpoint Detection and Response (EDR), Active Directory (AD), and server problems specifically linked to security events. This position requires you to ensure customer satisfaction through the delivery of world-class support services.
Delivering world-class customer support through efficient ticket management and resolution of IT issues.
Optimizing productivity while assigned to customer tickets or project initiatives.
Problem-solving and resolving network issues, with escalation procedures clearly defined for unresolved matters.
Ensuring ticket quality control and effective ticket management, maintaining high standards in service delivery.
Communicating professionally with clients via phone, video, and email to address their support needs.
Potential applicants for this role should have the following skills and qualifications:
Strong problem-solving abilities tailored towards network and security issues.
Proficiency in IT technical support, including experience with security technologies and protocols.
Familiarity with ticket management systems and the ability to communicate effectively across various channels.
A customer-focused mindset that prioritizes satisfaction and service excellence.
Knowledge of security events and their implications for network security practices.
While the specific salary details for the Netsec Support Specialist role have not been publicly disclosed, New Era Technology is known for providing competitive compensation and benefits packages. The benefits for this position include:
Comprehensive medical, dental, and vision insurance.
A 401(k) match program that helps employees save for retirement.
An attractive PTO policy, offering a total of 29 days off, which includes company holidays.
This position is labeled as a full-time remote role, allowing for flexibility and work-life balance. Candidates must be located in the United States to apply, as indicated by the company’s location restriction. Working remotely, you will engage with a collaborative team of professionals dedicated to delivering high-quality IT support services.
New Era Technology prides itself on maintaining a culture that emphasizes personal well-being and professional growth among its employees. The people-first ethos at New Era Technology not only guides its operational methods but also creates a welcoming and inclusive environment for team members. The emphasis on teamwork and collaboration is essential for functioning well in remote roles, where communication and mutual support are crucial.
This position is tagged as part of IT-Security-Support-Specialist based on its core focus on network security and technical support. New Era Technology aims to recruit individuals who are passionate about IT and dedicated to providing exemplary service in the field of network security. The position is looking for candidates ready to step into a role that involves technical skills and a keen understanding of customer needs.
To apply for this position, interested candidates will likely need to showcase their relevant experience, technical expertise, and commitment to customer satisfaction during the hiring process. The company values employees who are problem solvers and can adapt to a constantly evolving technological landscape. By joining New Era Technology, applicants are stepping into a career filled with opportunities for professional development while contributing to an essential industry.
This job offer was originally published on himalayas.app
February 6, 2026
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