Nordhealth: Technical Support Developer

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Overview

Nordhealth, headquartered in Finland, is on the lookout for a Technical Support Developer to join their team behind EasyPractice, a flagship product designed for the therapy unit. The product helps clinicians and therapists manage their administrative tasks efficiently. With over 40,000 users on their platform and impacting 2 million people globally, Nordhealth is experiencing steady growth and is looking for passionate individuals to join their agile team.

Job Role

The role of the Technical Support Developer at Nordhealth primarily involves ensuring smooth operations for customers by addressing and resolving complex technical issues that are escalated from the first-line support team. The successful candidate will handle support tickets, troubleshoot problems, and maintain the system, primarily engaging with frameworks such as Laravel and Vue.js. This position is ideal for those who enjoy problem-solving, have a customer-first mindset, and appreciate a blend of technical challenges within a supportive environment.

Key Responsibilities

• Efficiently troubleshoot and resolve technical issues reported through the support system.
• Investigate, debug, and fix bugs in Laravel and Vue.js applications.
• Collaborate with first-line support and product teams to ensure timely resolution of support tickets.
• Prioritize tickets while considering the needs of both the business and end-users.
• Maintain and optimize existing code for better performance, scalability, and reliability.
• Document technical solutions and contribute to a knowledge base for recurring issues.
• Collaborate with the development team for escalating complex issues as necessary.

Technology Stack

Nordhealth is particularly fond of the Laravel framework and has crafted its tech stack around it. The tools they currently use include:

• Laravel 10.x
• AWS services
• Vue.js 2.x/3.x
• MySQL 8
• Bootstrap and TailwindCSS The team is committed to evolving their technology to meet user needs and encourages new ideas from all team members.

Required Skills

To be successful in this position, candidates should ideally have experience in a fast-growing global SaaS company. The following skills and experiences will be advantageous:

• A robust background in Laravel Framework, PHP, and Vue.js.
• Experience troubleshooting technical issues in a customer-facing capacity.
• Solid knowledge of database management (MySQL, PostgreSQL, etc.).
• Capable of remote server administration.
• Exceptional problem-solving skills with the ability to work independently.
• Strong communication skills to translate technical solutions into user-friendly terminology.
• A proactive attitude with a drive for continuous learning.
• Experience in DevOps practices, including Docker, CI/CD pipelines, or automated testing is a plus.

Benefits

Working for Nordhealth comes with various advantages, promoting a supportive and inclusive team culture:

• Freedom to work from anywhere in Europe.
• Flexible working hours designed to maintain a healthy work-life balance.
• Annual company meet-ups allowing for face-to-face interactions with colleagues.
• A remote-friendly culture fostering collaboration among team members from different parts of the world.
• Employment can be structured either as an employment contract or a B2B agreement, depending on the location of the candidate.

Conclusion

This position is perfect for someone who relishes the idea of working within an international, fast-growing company and is eager to contribute to a friendly, collaborative culture while making a significant impact. If you have the required skills and are enthusiastic about participating in Nordhealth's journey, this may be your ideal next step in your career. Apply now to become part of this thriving organization and help enhance healthcare solutions on a global scale.

This job offer was originally published on weworkremotely.com