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The Operations Program Manager position at Snorkel AI presents a unique opportunity for driven professionals eager to tackle complex challenges. Snorkel AI focuses on transforming expert knowledge into specialized AI at scale, emphasizing the significance of high-quality data in developing AI models. Founded from a research project at Stanford AI Lab in 2015, the company seeks a dedicated team member to join them in redefining AI development processes.
The role of Operations Program Manager involves managing and optimizing operational processes to ensure high-quality outcomes and seamless delivery of services. This position encompasses multiple responsibilities, emphasizing cross-functional collaboration, analytical thinking, and operational rigor, essential for making notable impacts within the organization.
• Build and Refine Ticketing Processes: Develop ticketing processes to streamline operations which ultimately enhance response time.
• Automate Form Processes: Design and implement automated solutions to reduce manual effort while enhancing data collection processes.
• Email Workflow Development: Create automated workflows for emails aimed at improving communication and operational efficiency within teams.
• Data Insights Extraction: Develop custom queries to distill actionable insights from a variety of operational data.
• Workflow Design: Establish scalable workflows utilizing internal tools, external vendors, and automation tools.
• Drive Decision-Making Abilities: Enable faster decision-making capabilities by exposing key insights from operational processes.
• Identify Missing User Information: Evaluate processes to improve overall user experience by identifying missing user information.
• Maximize Marketplace Efficiency: Collaborate with various teams to identify issues and implement corrective actions for bottlenecks.
• Partnership Management: Serve as a contact point for external partners, resolving queries and concerns effectively.
To be considered for this role, candidates must have:
• 3-5 years of experience in operations, project management, or related fields.
• A proven track record of building and optimizing operational processes.
• Strong analytical abilities, including experience with data insights extraction.
• Excellent project management skills with keen attention to detail.
• Familiarity with process automation tools (like Zapier or similar), and proficiency with collaboration tools, including Airtable.
• Strong communication skills with the ability to collaborate across functions.
In addition to the minimum qualifications, the following attributes will be advantageous:
• Experience with CRM systems and familiarity with SQL or similar query languages.
• Background in technical operations or collaboration with engineering/product teams.
• Exposure to fast-growing startups or technology companies.
• Knowledge of email automation platforms.
Successful candidates will possess the following personal traits:
• A self-starter attitude capable of thriving in ambiguous environments.
• A systemic thinker who sees the big picture while focusing on detailed execution.
• A problem-solver focused on identifying inefficiencies and developing creative solutions.
• An enthusiasm for learning and adapting to new tools and technologies.
Joining Snorkel AI means becoming a part of a rapidly growing and innovative team. Employees are provided with unique opportunities for professional development, including deepening technical expertise or exploring numerous leadership avenues. The company fosters a collaborative environment where team members can influence organizational priorities and initiatives.
Snorkel AI is committed to creating a diverse workplace and is proud to be an Equal Employment Opportunity employer. The company values a variety of backgrounds, perspectives, and skills, ensuring qualifications and performance are the basis for employment decisions. They also provide accommodations for individuals with disabilities, ensuring all applicants can participate in the application process effectively.
The Operations Program Manager position at Snorkel AI not only offers an engaging career path in a supportive and growth-oriented environment but also encourages individuals eager to make a significant impact within the evolving field of artificial intelligence. This is an exciting opportunity for candidates with a strong operational background who are ready to take on new challenges and help shape the future of AI development.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
