Patient Engagement Specialist, Temporary

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Overview of Sprinter Health

Sprinter Health is committed to dramatically expanding access to healthcare by reimagining the patient experience, primarily through in-home services powered by technology. The organization operates across the United States, providing hybrid care solutions that comprise both in-home and virtual interactions. Their mission is to deliver preventive, connected healthcare to a significant portion of the population, thereby enhancing patient outcomes while lowering costs. The company prides itself on being backed by prominent venture capitalists and includes diverse leaders from prestigious organizations such as Google, Facebook, and Disney.

Job Role: Patient Engagement Specialist (Temporary)

Sprinter Health is seeking a Patient Engagement Specialist (PES). This position is temporary and is set to last until December 31, 2025. The PES will represent Sprinter Health's first point of contact with patients, introducing the company's no-cost health services and encouraging appointments with their mobile phlebotomists. The position offers a completion bonus upon fulfilling the contract.

Key Responsibilities

The Patient Engagement Specialist will handle a range of tasks, centered around patient communication:

• Review and follow up on inbound requests from outreach campaigns.
• Utilize an auto-dialer tool to make 120 to 150 outbound calls to patients daily.
• Engage directly with 70 to 80 patients daily to book around 14 appointments.
• Deliver compassionate support while educating patients on the importance of their health services and the benefits of receiving them in-home.
• Build a robust understanding of partnership care models to sufficiently answer patient inquiries.
• Work collaboratively with other representatives and healthcare professionals to ensure a seamless patient experience.
• Address any customer situations by escalating relevant concerns to additional teams when needed.

Required Qualifications

Candidates seeking the Patient Engagement Specialist position should possess the following qualifications:

• Minimum of 2 years of experience in high-volume outbound call centers, with at least 1 year in the healthcare industry.
• Proficiency with electronic health record (EHR) systems and other related healthcare software.
• Strong communication skills to effectively explain services to patients.
• Proven ability to manage multiple channels of communication, including phone, email, and chat.
• A commitment to maintaining patient confidentiality and delivering high-quality service is crucial.
• Familiarity with tools like Five9, Zendesk, and experience with a Mac operating system.

Preferred Qualifications

Applicants with these additional skills will be viewed favorably:

• Experience using Google Suite and Slack for communication and coordination.

Salary and Benefits

The position offers a salary of $21 per hour and includes a comprehensive two-week training program. Employees will benefit from:

• 100% coverage of medical, dental, and vision premiums for both themselves and their dependents.
• Life insurance coverage alongside short- and long-term disability options.

Equal Opportunity Employment

Sprinter Health is an equal opportunity employer and encourages applicants from diverse backgrounds to apply. They emphasize a commitment to ensuring all individuals can contribute to the company's mission while anticipating the potential for recruitment fraud. Job seekers are advised to verify postings by applying through the official Sprinter Health Careers website and to respond only to emails from addresses ending with @sprinterhealth.com.

Conclusion

This role is particularly suited for individuals passionate about enhancing the patient experience in healthcare and looking for a temporary position that offers valuable skills while contributing to a significant mission. The Patient Engagement Specialist role at Sprinter Health not only serves a critical function in expanding healthcare access but also provides an opportunity to work in a driven, innovative environment focused on the betterment of patient outcomes.

This job offer was originally published on himalayas.app