People & Culture Manager - Retail

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Company Overview

Diamonds Factory is part of the Neve Jewels Group, a UK-based digital-first jewellery company. The firm has been transforming the landscape of modern luxury by focusing on made-to-order designs, ethical craftsmanship, and global e-commerce strategies. With over 15 years of experience, Diamonds Factory believes that luxury products shouldn't be prohibitively expensive and aims to redefine the jewellery shopping experience for customers.

Position Overview

The company is hiring a People & Culture Manager dedicated exclusively to the Diamonds Factory brand. This role is pivotal to cultivating a high-performance, service-oriented culture and fostering exceptional employee experiences across the organization. Candidates who excel in client-facing, high-energy environments and have a passion for creating engaged teams that embrace brand values are encouraged to apply.

Key Responsibilities

The role requires the selected candidate to contribute significantly to workplace culture by:

• Leading and developing workplace culture initiatives that motivate and unite employees.
• Overseeing the full employee lifecycle including pre-boarding, onboarding, and offboarding, ensuring they are smooth and aligned with brand values.
• Supporting leadership in designing competitive pay structures, perks, and benefits to draw in and retain exceptional talent.
• Spearheading a new Human Resources Information System (HRIS) to enhance operational efficiency and innovation.
• Identifying team development needs and implementing training programs aimed at growth and engagement.
• Championing diversity, equity, and inclusion to ensure an empowering workplace for all.
• Managing employee engagement initiatives, team-building activities, and recognition programs celebrating successes.

Required Skills & Qualifications

To be considered for the People & Culture Manager position, applicants should possess:

• A minimum of 4 years of generalist HR experience in luxury retail, fine jewellery, or premium hospitality.
• Established experience in employee relations, including handling disciplinary and grievance processes.
• Strong leadership skills with a background in people management (management experience is favorable).
• A proactive and solutions-oriented mindset with a passion for driving positive changes in workplace culture.
• A proven track record as a cultural ambassador capable of building engaged, high-performing teams in client-facing environments.
• While a degree in HR, Business, or a related field is appreciated, it is not mandatory.
• A genuine passion for people and the luxury service standards associated with this industry, along with a genuine eagerness to shape the company’s future direction.

Work Environment

Diamonds Factory offers a supportive and transparent work environment conducive to innovation and excellence, where every contribution is valued. The company encourages flexibility with remote work options, allowing employees to work three days a week in their vibrant Hatton Garden office and two from home. Employees enjoy flexi-hours, starting their workday between 8 AM and 10 AM and finishing between 4 PM and 6 PM.

Compensation & Benefits

Although specific salary details are not mentioned, the role offers notable benefits including:

• Comprehensive Vitality private healthcare that provides access to quality medical support and wellness benefits.
• An additional day off on one’s birthday to celebrate personal milestones.
• Access to Perkbox for exclusive discounts and wellbeing benefits, enhancing work-life balance.
• A generous 25 days of annual leave, plus bank holidays.
• Enhanced maternity and paternity leave entitlements.

Application Process

Candidates interested in this role can expect a thorough recruitment process. Initially, successful candidates will receive a phone screening from the Talent Acquisition team, followed by interviews with the hiring manager and relevant stakeholders. Feedback will be provided at each step, and those who closely match the requirements will be extended an offer.

Equality Commitment

Diamonds Factory is committed to fostering a diverse and inclusive work environment and encourages all individuals to apply, even if they do not meet every single requirement outlined in the job description. The company values all individuals, regardless of gender, race, religion, sexual orientation, or other factors, ensuring that equality and respect are at the forefront of its workplace culture.

Conclusion

The People & Culture Manager position at Diamonds Factory offers an exciting opportunity to lead a dynamic and impactful role in a company that prioritizes its people. Candidates intrigued by the prospect of shaping workplace culture in a leading luxury retail environment are encouraged to consider this position.

This job offer was originally published on jooble.com