People Operations Manager

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About Cayaba Care

Cayaba Care is a progressive community-based maternity program focused on improving maternal health outcomes for Black, Brown, Indigenous, and underserved communities in the United States. The organization recognizes the alarming statistics regarding maternal and birth outcomes in the U.S., particularly affecting marginalized communities, and is committed to making a positive change. By reimagining the delivery of maternal care, they aim to provide comprehensive support throughout pregnancy and the postpartum period. Their mission is to ensure that expectant mothers are not alone during their pregnancy journey, providing them with numerous touchpoints for social support and engagement.

Role Overview

The People Operations Manager at Cayaba Care plays a crucial role in enhancing the organization’s People Operations framework. This position is primarily focused on improving the employee experience throughout the employee lifecycle and cultivating a positive workplace culture. The chosen candidate will report directly to the Head of People and Culture, emphasizing the importance of the role within the organization's structure.

Responsibilities

People Operations and Process Improvement

One of the primary responsibilities in this role will be to identify and implement innovative strategies that enhance People practices and processes. The People Operations Manager will own the onboarding and offboarding processes, ensuring a smooth and positive experience for employees. The position also includes overseeing and standardizing internal knowledge systems across the company to ensure ease of access and accuracy.

In addition, the manager will be responsible for the day-to-day operations of People systems, ensuring compliance and data accuracy. This will require strong analytical skills and attention to detail, as maintaining intricate systems is essential to operational success.

Employee Engagement and Development

The manager is expected to drive employee engagement initiatives across all departments, managing inquiries effectively and providing timely support for employee relations. Administering engagement surveys and translating the results into actionable initiatives are also key components of the role.

Development of training programs and identification of professional development needs will be another critical area. Coordinating and facilitating onboarding sessions is central to fostering a welcoming atmosphere for new hires.

Business Partnering

As a strategic partner to different teams, the People Operations Manager will provide consultative support to help employees achieve operational objectives. Offering guidance on employee relations issues and building a positive workplace culture is of utmost importance in this role. Confidentiality and meticulous handling of HR documentation will be expected, showcasing the need for trust and integrity in this position.



HR Compliance and Benefits Administration

Another significant aspect of the role includes managing all facets of benefits administration, from enrollment to employee communications. The manager will administer Family and Medical Leave Act (FMLA) and non-FMLA leaves, ensuring compliance with relevant laws and policies.

Contributing to personnel, compliance, and leave policies development will align the organization’s goals with legal requirements while supporting the workforce effectively.

Recruitment and Talent Management

The recruitment process for operational support roles will also fall under the responsibilities of the People Operations Manager. Collaborating with hiring managers to secure top talent is vital, and building long-term strategies for People infrastructure and workforce planning is a crucial aspect of this role.

Qualifications

To qualify for the People Operations Manager position, candidates should possess at least 5-7 years of experience in Human Resources or People Operations. Experience in lean, early-stage organizations (Series A, B, C) is desirable, as is a proven track record in managing the employee lifecycle including recruiting, onboarding, and employee engagement.

The role demands proficiency in HR systems such as BambooHR, MedTrainer, Guideline, and Confluence, alongside strong skills in Google Suite tools, particularly Slides and Sheets. Experience managing payroll for both non-exempt and exempt employees is also a priority.

Exceptional communication and interpersonal skills are crucial for navigating workplace issues effectively. The ability to develop, implement, and communicate HR processes will be key in setting up a sustainable People Operations strategy for Cayaba Care.

Salary and Benefits

While specific details regarding salary are not provided, candidates can expect that a full-time position like this would typically offer a competitive salary commensurate with experience. Additional benefits, such as healthcare, professional development opportunities, and possibly flexible working arrangements, may also be available.

Conclusion

The People Operations Manager at Cayaba Care represents an exciting opportunity to enhance the employee experience while making a meaningful impact on maternal health within underserved communities. Candidates who are passionate about human resources and transforming workplace culture are encouraged to apply.



This job offer was originally published on remotive.com

Cayaba Care

USA

Operations

Full-time

February 2, 2025

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1 clicks on Apply Now

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