Practice Manager - Quality Services

Related keywords: customer success manager remote jobremote job project managerremote job travel

Overview

Veeva Systems is seeking a Practice Manager for its Quality Services division, which plays a vital role in transforming the life sciences industry. This position is not only a leadership role but is also central to the company’s mission to modernize quality management through technology. By joining Veeva, you become part of a mission-driven organization that aims to enhance the speed and success of delivering therapies to patients.

Company Mission and Values

Veeva Systems is notable for becoming a public benefit corporation (PBC) in 2021, highlighting their commitment to balancing the interests of customers, employees, society, and investors. The company promotes values such as Do the Right Thing, Customer Success, Employee Success, and Speed.

Role Description

As a Practice Manager, you will lead a professional services team that focuses on delivering customer success, particularly in the implementation of Veeva's Quality Cloud.Key responsibilities include:

• Leading a team that ensures both customer and employee success while driving new practices for implementation excellence.
• Creating innovative supporting materials to enhance the delivery of quality services.
• Engaging with customers as a non-billable resource up to 25% of your time.
• Managing project staffing by ensuring the right people are allocated to appropriate projects, facilitating oversight for successful delivery.
• Supporting and mentoring your team, managing escalations, and aiding sales teams during the pre-sales process to build trusted relationships with customers.

The role is remote, allowing you flexibility to work from home or the office, but it does require some travel.

Required Skills and Experience

Candidates should possess the following qualifications:

• A minimum of 10 years of software implementation experience, ideally at a software vendor or consulting firm.
• Approximately 8 years in people management, showcasing strong leadership capabilities.
• Experience in operational excellence leading services, particularly in managing resource utilization.
• Familiarity with implementing Quality Systems in the life sciences or regulated industries.
• Willingness to travel up to 25% of the time.

Compensation and Benefits

While specific salary details are not disclosed, the listing provides a potential base salary range in compliance with local regulations. The position may also include additional types of compensation such as variable bonuses or stock bonuses. Veeva Systems also offers a competitive benefits package that includes:

• Medical, dental, and vision insurance
• Flexible paid time off (PTO) and paid holidays
• Retirement programs

Additionally, working for Veeva involves being part of a global workforce, with offices located in multiple countries and having a strong emphasis on internal networking between teams.

Culture and Environment

As a Work Anywhere company, Veeva allows its employees to work flexibly, enabling them to choose an environment that best suits their productivity and well-being. Veeva Systems fosters a collaborative culture that encourages employees to not only succeed individually but also contribute to the overall success of the organization and its customers.

Career Advancement Opportunities

The Practice Manager role offers significant opportunities for career growth within the company. Those in leadership positions at Veeva are often backed by a reputation for achieving operational excellence and driving customer satisfaction.

Conclusion

For individuals looking to further their careers in the life sciences sector, particularly in roles that meld technology with operational excellence, this position represents a unique opportunity to engage with a pioneering company committed to making a positive impact. Candidates who meet the necessary skills and experience thresholds should consider applying to join a company thriving in a dynamic market.'

This job offer was originally published on jooble.com