Practice Manager - Quality Services

Related keywords: customer success manager remote jobremote job project managerpublic health remote job

Overview

Veeva Systems, a recognized leader in industry cloud solutions for life sciences, is seeking a Practice Manager for its Quality Services team. The organization, founded with a mission-driven approach, aims to expedite the delivery of therapeutic solutions to patients by leveraging cloud technology. Veeva operates Work Anywhere policies that promote flexibility, allowing employees to thrive in environments best suited for them, whether working from home or in an office setting.

Key Responsibilities

As a Practice Manager, you'll be responsible for overseeing a professional services team that drives successful software implementations and delivers exceptional customer experiences. You will succeed operational excellence by focusing on the following key functionalities:

• Customer Success: Ensuring that the needs and expectations of customers are met and exceeded.
• Employee Success: Fostering a work environment conducive to thriving talent.
• Implementation Excellence: Driving innovative approaches to enhance the quality of service delivery.
• Development of Supportive Collateral: Creating materials and processes that support implementation durability and effectiveness.

Role Requirements

The position is specifically targeted towards individuals with a vast amount of experience and skills to lead teams effectively. The following qualifications and prerequisites are necessary:

• A minimum of 10 years in software implementation experience, preferably at a software vendor or consulting firm.
• Approximately 8 years in people management, experience leading teams is crucial.
• Proven success in managing operational effectiveness involving utilization and resource management.
• Willingness to travel up to 25% for customer engagements and meetings.
• Experience focusing on Quality Systems in Life Sciences or regulated sectors.

Team Structure and Culture

You will lead a team dedicated to delivering the Veeva Quality Cloud, ensuring the alignment of resources with project demands, while overseeing the performance of team members. Additionally, you will engage with sales and other teams throughout the pre-sales process to facilitate successful customer engagement and early relationships. Building and cultivating trust with customers is a critical aspect of this role, ensuring that all internal initiatives are met with executive oversight and guidance.

Benefits and Compensation

Veeva Systems is committed to providing comprehensive benefits to its employees, highlighting:

• A competitive salary range alongside possible performance bonuses and stock options.
• Comprehensive health benefits, including medical, dental, and vision insurance.
• Flexible paid time off policies alongside company-paid holidays, promoting a healthy work-life balance.
• Access to retirement programs to support long-term financial well-being.

While specific salary details were not disclosed, the role's compensation is structured to adhere to local regulations, giving potential candidates a framework for what to expect.

Company Values and Benefits

Veeva prides itself not only on its industry leadership but also on its commitment to balancing the interests of customers, employees, and society at large. The organization is recognized as a public benefit corporation (PBC), an indication of its commitment to ethical business practices and long-term legacy. They are dedicated to fostering a diverse and inclusive work environment, providing equal employment opportunities to qualified candidates, regardless of any protected characteristics.

Conclusion

Veeva Systems is looking for a Practice Manager who is prepared to leverage their extensive experience and leadership capabilities to influence the Quality Cloud landscape within the life sciences sector. This role offers a unique opportunity to drive change and create significant impacts in an innovative company focused on improving patient outcomes through technology. If you meet the qualifications and are interested in joining a mission-driven organization that values flexibility, diversity, and collaboration, this may be the role for you.

This job offer was originally published on jooble.com