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Denova is expanding its global team and is seeking a Process Governance and Operations Lead. This position is designed to support the governance and continuous improvement of operations within Finance, Procurement, Banking, and BPO. This role is crucial for ensuring operational excellence and effective management of processes across various departments.
The position is located in the Philippines, and it is available specifically to candidates residing in this region. The job will cater to individuals who are equipped to handle the complexities of midshift availability, aligning with company operations and global teamwork.
In the role of Process Governance and Operations Lead, the candidate will assume a diverse set of responsibilities aimed at improving the operational landscape of Denova. Key duties include:
Coordinate day-to-day operational activities across Finance, Procurement, Banking, and BPO processes. This requires actively maintaining trackers and preparing necessary materials for smooth operations.
Produce insightful operational summaries and analyses that will back governance reviews and compliance activities, as well as fuel discussions for continuous improvement initiatives.
Monitor and manage the workload distribution within offshore BPO settings. It’s important to assess SLA/KPI performance and queue trends, addressing any risks and issues that arise for prioritization and resolution.
Develop and maintain essential documents, such as process maps, SOPs, and work instructions. An emphasis on accuracy and version control is vital to meet global standards.
Support the ServiceNow framework by updating workflows and service catalogues, ensuring that operational processes across Finance, Procurement, and BPO are accurately reflected.
Manage IT Change Requests from start to finish, ensuring that all governance and documentation requirements are met before signing off on changes.
Engage various stakeholders throughout Finance, Procurement, BPO, and IT through regular workshops and governance forums. This is to ensure updates on processes are communicated effectively among all groups involved.
To qualify for this role, several skills and experiences are essential:
A Bachelor’s degree in Finance, Accounting, Business, or a related field is mandatory.
A Master’s degree or equivalent professional experience is considered a strong advantage.
At least 4 years of experience in Finance Operations, Shared Services, or BPO environments is mandatory. This is crucial for understanding the operational needs and challenges.
Demonstrated knowledge of end-to-end Finance processes, such as Procure-to-Pay (P2P) and Order-to-Cash (O2C), is mandatory.
Required hands-on experience with ServiceNow and familiarity with process documentation practices.
Proficiency in Excel (advanced) and Power BI is essential, highlighting the data analysis aspect of the job.
A strong understanding of process governance and SLA/KPI management, along with excellent stakeholder engagement and facilitation skills.
Ability to manage multiple priorities effectively in a fast-paced, global environment is crucial for success.
Currently, the salary for the position is not specified in the provided job post. Candidates are encouraged to inquire about compensation during the application or interview process, ensuring alignment with expectations and industry standards.
The role of Process Governance and Operations Lead at Denova is ideal for candidates who are looking to leverage their expertise in Finance operations while contributing to a thriving global organization. The successful candidate will enjoy engaging with diverse teams, enhancing operational efficiency, and ensuring that governance standards are upheld within the company's operational framework. This opportunity offers a chance to make a substantial impact on Denova's business processes and success as they continue to grow in the international market.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
