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Deepgram is renowned for revolutionizing the Voice AI economy by providing innovative real-time APIs for speech-to-text (STT) and text-to-speech (TTS) functionalities. As a leader in this emerging sector, Deepgram offers production-grade voice agents for more than 200,000 developers and 1,300 organizations. Prominent companies utilize Deepgram's technology, including industry giants like Twilio, Cloudflare, and Jack in the Box. The company has recently achieved remarkable milestones, having processed over 50,000 years of audio and transcribing more than 1 trillion words.
Deepgram emphasizes an AI-first mindset, signifying that all employees, regardless of their role, must engage and experiment with AI technologies. They prioritize adaptability and the effective use of AI in daily operations, ensuring that every employee contributes to driving results innovatively. Candidates interested in this role should be enthusiastic about embracing change rapidly, learning continuously, and engaging with evolving technologies.
The Product Marketing Manager for Customer Marketing will play a pivotal role within Deepgram, focusing on building a strong customer storytelling and advocacy engine. As part of the Product Marketing team, this role will coordinate efforts among various departments, including Sales, Customer Success, and Business Development, to create compelling narratives that showcase real customer outcomes. The successful candidate will be responsible for developing the systems and processes necessary to cultivate customer stories that drive sales pipeline, enhance win rates, and foster customer expansion.
In this role, the individual will:
Own the customer storytelling engine and manage the entire pipeline from sourcing customers to publishing assets.
Organize content according to industry, use case, and persona for easier accessibility to Sales and partners.
Build and scale the customer reference program, recruiting and managing a pool of referenceable customers collaboratively with Sales and Customer Success teams.
Create customer-facing enablement content such as onboarding guides, adoption playbooks, and newsletters to support enhancement and utilization of Deepgram products.
Coordinate with various stakeholders to design scalable programs for increasing third-party reviews and enhancing overall customer experiences.
Continuously measure the impact of customer advocacy programs through key metrics including case study production and utilization rates.
Candidates must possess the following skills and qualifications:
A minimum of 3 to 5 years of experience in customer marketing, advocacy, or related fields, specifically in B2B SaaS environments.
Proven ability to produce case studies from conception to publication.
Strong organizational skills to manage various advocacy programs simultaneously.
Excellent writing skills, adaptable for multiple audiences, whether technical or business-oriented.
Experience in using platforms like Salesforce and HubSpot; familiarity with tools that improve customer engagement is advantageous.
Candidates will thrive in this environment if they:
Have experience in creating and scaling customer advocacy programs.
View customer storytelling as a significant contributor to revenue, rather than merely a branding activity.
Are proactive and organized, excited about collaborating across teams, and capable of forming compelling narratives from brief conversations.
Show enthusiasm for AI, developer tools, or technical products, thereby reflecting a strong alignment with Deepgram's mission.
Deepgram offers an attractive benefits package which includes:
Comprehensive medical, dental, and vision coverage.
Unlimited PTO, generous paid parental leave, and a flexible schedule.
A yearly wellness stipend and mental health support programs.
Opportunities for continuous learning through paid stipends for education and professional development.
A 401(k) plan with company matching for future security.
Unique employee initiatives to promote work-life balance and productivity.
This position represents an exceptional opportunity for candidates eager to advance their careers in a dynamic company at the forefront of the AI industry. If you are looking to make a tangible impact and immerse yourself in a cutting-edge technological environment, Deepgram may be the perfect fit for you. Join the team and contribute to crafting the narratives that will shape the future of voice technology.
This job offer was originally published on jobicy.com
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