Product Support Specialist - REMOTE Opportunity! (66086)

Related keywords: remote job accountingremote job for studentsremote job finance

Job Overview

TurboTax is offering a Product Support Specialist position that provides a great opportunity to work from home, focusing on assisting customers with TurboTax products and tax return software. The position requires you to be proactive and enthusiastic in helping customers find solutions. You can set your own flexible schedule between 8 AM EST to 12 AM midnight EST, which is a significant advantage for those looking to maintain a work-life balance.

Key Responsibilities

In your role as a Product Support Specialist, your tasks will primarily include:

• Assisting customers with questions related to TurboTax, which will include downloading, logging in, navigating the software, and resolving basic tax inquiries.
• Providing support through various communication channels, with an emphasis on strong communication skills and empathy.
• Utilizing a Subject Matter Expert (SME) for support during live calls.
• Working alongside a Marketplace Performance Specialist (MPS) who will advocate for your success and assist in resolving customer queries efficiently.

Pay Structure

The hourly wage for this position is $18.50. Additionally, during the designated period from April 9-15, you can earn an extra $5/hr for every hour worked, provided you meet specific conditions. Employees are also encouraged to obtain a TurboTax Certification, earning a one-time certification bonus of $405. Certification takes place over three days and is designed to prepare you for effectively assisting customers.

Schedule and Flexibility

This position requires a commitment of a minimum of 25 hours per week, but you can exceed this if more hours are desired. Flexibility is a major perk of this job, allowing you to configure your work hours within the specified window of operation—between 8 AM and midnight EST any day of the week. This arrangement is particularly beneficial for students or individuals juggling multiple responsibilities.

Required Skills and Experience

While specific accounting knowledge is not necessary, applicants should possess the following skills:

• Strong communication skills: Ability to clearly articulate solutions to customer inquiries.
• Customer service orientation: Empathetic interactions that address customer needs.
• Quick learning ability: Eagerness to learn about TurboTax products and their functionalities.

This role is well-suited for those with a passion for customer service and a willingness to learn, rather than prior experience in accounting or finance.

Additional Information

The position is classified as part-time, reflecting the flexible nature of work hours that can be tailored to meet individual needs. TurboTax emphasizes ongoing support and training, making this an ideal environment for career development, especially for those beginning their professional journey in customer support roles.

In essence, the TurboTax Product Support Specialist role is a fantastic opportunity for anyone looking for flexible, remote work in the growing field of customer service. The combination of competitive pay, excellent support, and the potential for bonuses highlights how TurboTax values its employees while helping customers navigate their tax needs.

This job offer was originally published on himalayas.app