Related keywords: remote job accountingremote job with flexible hoursremote job flexible hours
The job opening is for a Product Support Specialist with TurboTax, providing a remote opportunity to work from home. As a prominent customer service role, this position will involve assisting customers with inquiries related to TurboTax products and tax return software. This includes guiding them through the basics of using the software, logging in, navigating its features, and even addressing fundamental tax questions. This role is perfect for individuals who may not have a prior background in accounting yet possess a strong willingness to learn and lend support to customers.
The opportunity is structured as a part-time position, allowing for flexible scheduling and independence in hours worked. The minimum requirement is to work 25 hours per week, and there is potential for those who wish to put in additional hours, particularly during peak times.
Prospective candidates should be proficient in communication skills, as the role centers around assisting customers via phone. Specific skills include:
Candidates should bring enthusiasm and the desire to learn — experience in customer service is a plus though not mandatory. The position is designed to provide ample support and training, ensuring team members are ready to assist customers effectively.
The position offers a competitive pay rate of $18.50 per hour. There’s also a Turbo Bonus Boost of an additional $5 per hour available for all hours worked during a specified busy period from April 9th to 15th, provided the employee works a minimum of 8 hours each day during those dates. Furthermore, participating in a certification program as a TurboTax Product Expert yields a $405 bonus, incentivizing team members to engage further in professional development.
This role facilitates the flexibility of working from home, allowing employees to set their own hours between 8 AM EST to 12 AM midnight EST from Monday to Sunday, which can help in striking a work-life balance. The setup is designed to encourage productivity and adapt to personal schedules, making it ideal for individuals needing varied hours.
New hires can look forward to joining a certification program that spans three days, which will adequately prepare them for the demands of the role. Additionally, while on live calls, employees will benefit from having a Subject Matter Expert (SME) available for support along with a Marketplace Performance Specialist (MPS) as an advocate, further ensuring that help is always at hand.
The Product Support Specialist position at TurboTax stands out as a great opportunity for individuals seeking a role in customer service that does not necessarily require an extensive background in accounting. With appealing hourly compensation, the additional bonuses for peak periods and certification programs, alongside flexible scheduling, this role is tailored for those looking to enter the realm of customer support in taxation services. The emphasis on communication skills and a passion for helping others reflects the company's commitment to providing high-quality assistance to its customers, indicating a positive work environment designed for growth and development.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
