Product Support Specialist - Seasonal Remote Opportunity! (35147)

Related keywords: customer service representative remote jobremote job accountingremote job with flexible hours

Job Overview

TurboTax is offering a Seasonal Remote Opportunity for the position of Product Support Specialist. This role enables you to work from home, addressing customer inquiries related to TurboTax products and tax return software. The position is designed for individuals who enjoy helping others and are looking for a flexible work schedule. With a pay rate of $18.50 per hour, this job can provide a desirable income for those seeking temporary work.

Position Details

As a Customer Service Representative for TurboTax, your primary responsibility will be to assist customers encountering issues with TurboTax products and functions. You'll provide solutions for common challenges like downloading the software, logging in, navigating the interface, importing documents, and executing printing and filing functions. A great feature of this position is that you will receive ongoing support during live calls, enhancing your ability to serve customers effectively.

This opportunity is tailored for individuals who can dedicate a minimum of 25 hours per week and allows for additional hours if desired. With flexible scheduling, you can choose your work hours between 8 AM EST and 12 AM midnight EST, Monday to Sunday, granting you the chance to suit your personal and professional needs.

Required Skills and Experience

To be a successful Product Support Specialist at TurboTax, applicants must possess a mix of communication skills and a willingness to learn. Candidates should:

• Have strong communication skills to convey solutions clearly and empathetically to customers.
• Exhibit empathy and understanding towards customer needs.
• Have an eagerness to learn about TurboTax products and their functionalities.

Notably, prior accounting experience is not a prerequisite, inviting enthusiastic individuals from various backgrounds to apply.

Compensation and Benefits

The pay structure for this temporary position is attractive, with base hourly pay starting at $18.50. Moreover, there’s a potential for bonuses based on hours worked and performance:

• An additional $5.00 per hour may be earned during a particular bonus period (from April 9 to April 15), contingent on meeting specific work hour requirements.
• To incentivize obtaining certification, you can also earn a $405 Certification Bonus after completing a training certification process that lasts three days.
• Employees will be eligible for weekly bonuses which can reach up to $250. These include:
  • $100 bonus for working a specified number of hours weekly.
  • Up to $50 gift cards for achieving high customer satisfaction ratings (TNPS).

The total compensation can reach up to $24.00 per hour for employees who work beyond 45 hours weekly, which combines the base pay and various incentives.

Job Application Process

TurboTax is seeking to fill this seasonal position promptly, and potential applicants are encouraged to apply as soon as possible to secure a place within this dynamic team. As this is a remote position, the flexibility it offers can be an appealing aspect for job seekers looking for ways to balance work and personal commitments.

Summary

In summary, the Product Support Specialist role at TurboTax presents a valuable opportunity for those looking for temporary, flexible work with competitive pay and incentive-based bonuses. With the ability to work from home, this position is ideal for individuals who are customer-centric and eager to assist others while gaining experience in a prominent financial software environment. If you meet the outlined criteria, consider applying soon to begin your journey with TurboTax.

This job offer was originally published on himalayas.app