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OneOncology, a leading firm in the oncology sector, is transforming the landscape of cancer care by positioning community oncologists at the forefront of patient treatment. Their innovative approach is patient-centric, physician-driven, and heavily relies on technology to improve healthcare outcomes for individuals battling cancer. This represents an exciting opportunity for job seekers looking to make a significant impact in the healthcare industry. Through this model, OneOncology provides a supportive environment that emphasizes enhancing the lives of everyone impacted by cancer.
The role being offered is that of a Quality Assurance Specialist. This is a full-time position that requires a commitment to uphold the quality standards of the Patient Access Center (PAC) operations. The Quality Assurance Specialist will primarily focus on monitoring, reviewing, and proposing measures for process improvements within the PAC, ensuring adherence to established quality benchmarks. This job presents a unique blend of opportunities in quality assurance, customer service, and process improvement within the healthcare sector.
The primary responsibilities associated with the Quality Assurance Specialist role include:
Monitoring and Evaluating Performance: This involves assessing inbound calls, chats, and booked appointments to check compliance with company policies and procedures.
Organizing Calibration Sessions: The Specialist will participate in and help organize internal site and client calibration sessions, as well as prepare detailed reports providing feedback on performance.
Training and Process Improvement: Developing a training curriculum based on findings, identifying areas for process improvements, and enhancing the overall customer experience will be crucial responsibilities.
Patient Appointment Review: The Specialist will be tasked with reviewing booked patient appointments to ensure accuracy in scheduling with the correct providers and within appropriate timeframes.
Documentation: Maintaining thorough documentation regarding errors found during the review processes to facilitate effective tracking and correction is essential.
Performance Tracking: Collaborating closely with Management to identify performance trends, issues, and developing actionable plans to enhance team effectiveness.
Communication of Quality Trends: Proactive communication regarding quality trends and the development of quality tips will also be significant.
Achieving Quality Assurance KPIs: Attaining and sustaining Quality Assurance Key Performance Indicators (KPIs) established by management is a key expectation in this role.
To be considered for the Quality Assurance Specialist position, applicants must possess specific qualifications and skills:
Education: A 2-year college degree is desired, or equivalent work experience.
Experience: Ideally, candidates should have 1-2 years of contact center customer service experience, preferably in a healthcare setting. One year in a similar position may be preferred.
Technical Skills: Familiarity with medical terminology, excellent customer service skills, strong verbal and written communication abilities, and computer proficiency are all essential. Candidates should be comfortable working in fast-paced environments and possess multi-tasking capabilities.
Personal Attributes: The ideal candidate will demonstrate attention to detail, a willingness to learn, and the ability to effectively manage time and organizational tasks. They should excel in interpersonal communication, maintaining a respectful and empathetic demeanor when dealing with diverse populations.
While specific salaries can vary based on experience, education, and geographic location, the pay range for this position is approximately $21.50 - $24.00 per hour. Candidates should be aware that actual compensation offered may depend on various personal factors and location requirements.
This position requires access to a high-speed, reliable internet connection to facilitate uninterrupted communication. Additionally, a quiet and private work environment is necessary to uphold the confidentiality of patient information since the role involves direct contact with patient data. Applicants should be comfortable using remote collaboration tools such as video conferencing software and CRM systems, in compliance with all security and privacy protocols, including HIPAA compliance.
There is no specified closing date for this job posting, and applications will be accepted until a candidate accepts an offer. OneOncology champions a diverse workplace and is an Equal Opportunity Employer. They do not discriminate based on race, religion, age, sex, national origin, disability, veteran status, or sexual orientation. Potential employees will also be subject to background checks before final hiring.
Working as a Quality Assurance Specialist at OneOncology offers a rewarding opportunity for individuals passionate about improving healthcare and enhancing patient experiences. With a company's transformative role in cancer care, prospective applicants can look forward to a dynamic and impactful career in a supportive team environment.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
