Referrals Coordinator

Related keywords: care coordinator remote jobmedical billing and coding remote jobcoordinator remote job

This page contains product affiliate links.

Overview

Marathon Health is a prominent healthcare organization in the United States, primarily focused on providing advanced primary care for approximately 2.5 million patients across 680+ health centers in 41 states. The company is noted for its innovative approach to healthcare which prioritizes a patient-first philosophy, ensuring both in-person and virtual care experiences are efficient, accessible, and effective. They have received multiple accolades including being titled one of the Best Places to Work in Healthcare by Modern Healthcare and have won the Best in KLAS award for employer-sponsored healthcare services multiple times.

Job Position

The position in question is for a Referrals Coordinator within the organization. This role plays a crucial part in streamlining patient care by facilitating referrals to specialists, ensuring that patients receive care in an efficient and cost-effective manner. As the primary liaison between patients and referral specialists, the Referrals Coordinator must effectively communicate patients' preferences and needs, maintaining a collaborative relationship with both patients and healthcare providers.

Skills Required

Candidates for the Referrals Coordinator role should possess specific qualifications and skills:

• A High School Diploma along with 2+ years of experience in a medical office, central scheduling, or as a clinical navigator, demonstrating relevant experience and expertise.
• Familiarity with insurance plans, third-party payer practices, and managing referrals, including pre-certification processes.
• A solid understanding of medical terminology and coding, ensuring effective communication with patients and providers alike.
• Strong computer skills with proficiency in Microsoft Office 365, specifically with tools like Excel, Word, PowerPoint, and use of Microsoft Teams. Experience with dual monitors is preferred.
• Excellent customer service skills and the ability to build trusting relationships is essential. The candidate should communicate effectively with various stakeholders, including medical employees and patients.
• Attention to detail, time management, and the capability to manage multiple tasks under pressure are critical for success.
• Experience in a remote work environment is preferred, emphasizing the need for a secure, distraction-free location to maintain confidentiality.

Responsibilities

The Referrals Coordinator's responsibilities include the following:

1. Serve as a subject matter expert (SME) on referral orders, facilitating optimal care for patients based on their specific needs.
2. Interview patients to gather crucial information about their preferences and any additional medical data necessary for effective care navigation.
3. Provide advocacy for patients, addressing potential issues that may arise concerning their care.
4. Manage scheduling of appointments and communicating necessary details to patients, specialists, and the care team, enhancing overall coordination.
5. Handle prior authorization requirements, working closely with medical history, diagnosis, and documentation to support billing and payment processes.
6. Maintain comprehensive documentation across various systems like Salesforce and Athena to ensure clear communication and record-keeping.
7. Uphold the privacy standards outlined by the HIPAA Privacy Rule and ensure all patient data is handled with the utmost confidentiality.

Salary

The pay for this position is stated to be in the range of $20.00 to $22.00 per hour. The exact compensation may vary based on the selected candidate’s experience, geographic location, and skill level, making it important for applicants to consider these factors when evaluating the offer.

Benefits

Marathon Health provides an attractive benefits package to its employees, including the following offerings:

• Free Marathon membership for both in-person and virtual healthcare services.
• Employer-paid life insurance and disability coverage, along with a choice of medical and dental plans.
• Access to a 401(k) match and financial coaching through their Employee Assistance Program.
• Paid time off for vacations, sick leave, and holidays, promoting a balanced lifestyle for employees.

Conclusion

This Remote Referrals Coordinator position at Marathon Health is an excellent opportunity for individuals seeking a role that combines administrative support, patient care coordination, and healthcare navigation. With a competitive salary and strong emphasis on employee well-being through comprehensive benefits, candidates passionate about improving healthcare access and delivery should consider applying. The role is perfect for those who thrive in a dynamic environment and possess the required skills to nurture patient relationships while helping to streamline the referral process.

This job offer was originally published on himalayas.app