Remote Client Experience Sales Manager - HIRING NOW - ALBERTA

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Overview

The Remote Client Experience Sales Manager position at AO Globe Life in Alberta is an exciting opportunity for individuals looking to thrive in a purpose-driven environment. The role is categorized under customer support remote jobs and focuses on enhancing customer satisfaction and overall experience with the company's insurance products. The required skills include exceptional customer service, account management, and a strong desire to drive growth while supporting customers in their journey.

Company Description

AO Globe Life prides itself on being a leading provider of insurance products tailored for everyday working families. Specializing in life, accident, and supplemental health products, the company emphasizes mentorship and tools for success. With a strong commitment to customer satisfaction, the company has experienced significant growth, underpinned by a solid reputation for community relations, exceptional customer service, and a focus on the right product offerings.

AO Globe Life operates not just in Canada, but also in the US and New Zealand, amplifying its reach and impact. The organization not only offers competitive compensation but also provides full benefits, a flexible work schedule, and opportunities for rapid advancement, which are all attractive to job seekers looking for growth and flexibility.

Job Responsibilities

As a Remote Client Experience Sales Manager, the individual will manage a diverse portfolio of enterprise customer accounts, ensuring high levels of satisfaction and retention. Specific responsibilities include:

  • Managing client relationships and facilitating their journey with Globe Life products.

  • Guiding new customers through onboarding processes and aiding in product adoption.

  • Engaging proactively with existing customers to drive revenue and upsell opportunities.

  • Addressing customer inquiries, issues, and providing timely resolutions or escalations as needed.

  • Advocating for customers' interests across various teams within Globe Life AO National.

  • Documenting customer interactions accurately to ensure clarity and continuity in service delivery.

  • Promoting the diverse range of Globe Life products to enhance customer value.

Required Skills

To thrive in this position, candidates must possess a unique set of skills tailored to customer engagement and problem-solving, including:

  • Proven customer-facing experience: A background in account management or customer support is necessary to understand the nuances of client relationships.

  • Superior communication: Outstanding verbal and written communication skills are required to articulate product benefits and address client concerns effectively.

  • Detail-oriented: Being organized and attentive to customer needs is critical to delivering results, even under pressure.



  • Independent working capability: The role requires self-motivation and a proactive approach to engaging customers.

  • Growth mindset: Candidates must possess a desire to contribute positively to the team's success while also looking for personal and professional growth.

  • Curiosity and problem-solving: The ability to ask the right questions and engage deeply with customers is essential for successful interactions.

  • Bilingual proficiency: Having proficiency in both French and English is advantageous but not required. This skill helps in reaching a broader customer base in the diverse Canadian market.

Salary and Benefits

The financial compensation for this role is highly competitive, with a potential earning of over $100,000 CAD annually. Additionally, AO Globe Life offers a comprehensive benefits package, designed to support employees both personally and professionally. Highlights include:

  • A flexible work schedule, allowing for a better work-life balance.

  • Career development pathways that encourage employees to develop their skills and advance within the company.

  • The satisfaction of knowing that one's work positively impacts children, families, and union members across Canada.

  • Recognition and rewards for exceptional performance, emphasizing the company's commitment to nurturing employee talents.

Working Environment

The work culture at AO Globe Life is centered around inclusivity, respect, and collaboration. The company actively promotes a safe and caring environment, celebrating diverse perspectives that contribute to the strength of the team. As an equal opportunity employer, Globe Life encourages individuals from varied backgrounds to apply, fostering a rich and diverse workforce.

Engaging with customers in a meaningful way and helping them navigate their insurance needs is a significant aspect of the daily routine. Employees at AO Globe Life enjoy a dynamic and fulfilling work environment, further enriched by daily catch-ups with the team, emphasizing continuous collaboration and sharing of best practices.

Conclusion

In summary, the Remote Client Experience Sales Manager position at AO Globe Life presents an excellent opportunity for motivated individuals seeking to make a difference through customer engagement and support. With strong compensation, benefits, and a respectful workplace culture, this role is ideal for those committed to delivering superior customer experiences. Interested candidates are encouraged to apply promptly, as the company will be reviewing applications on a rolling basis until suitable candidates are found.



This job offer was originally published on jooble.com

AO GLOBE LIFE

Alberta

Customer support

Full-time

January 27, 2025

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