Remote Customer Support Specialist - Choose your Schedule (35036)

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Job Overview

TurboTax is seeking a Remote Customer Support Specialist to assist customers with TurboTax products and their tax return software. This position offers the flexibility of working from home, setting your own schedule, and requires a minimum commitment of 25 hours per week.

Position and Responsibilities

In the role of Customer Support Specialist, you will:

• Help TurboTax customers with inquiries related to product features, including downloading, logging in, and basic navigation.
• Assist customers with questions regarding document importing and filing taxes, as well as some fundamental tax-related queries.
• Provide clear and empathetic communication, ensuring customers feel supported and informed throughout their interaction.

Your support team will include a Subject Matter Expert (SME) who is there to assist during live calls, as well as a Marketplace Performance Specialist (MPS) for ongoing guidance.

Required Skills

For applicants looking to succeed in this position, the following skills and qualifications are critical:

• Strong communication skills are necessary to articulate solutions clearly to customers.
• Although no formal accounting background is required, enthusiasm and a willingness to learn about TurboTax products is vital.
• Ability to empathize with customers, understanding their needs and offering innovative solutions to improve service delivery.

Compensation and Bonuses

The position offers an hourly rate of $18.50, with an exciting $5.00 per hour Turbo Bonus for a designated period from April 9 to 15. This bonus requires working at least 8 hours a day during these specific dates to qualify. Additionally, you will earn a $405 Certification Bonus simply for participating in getting certified as a TurboTax Product Expert, a process that spans three days of training.

Working Hours and Flexibility

The role allows for great flexibility in setting your schedule. You can work anytime between 8 AM EST and 12 AM midnight EST, Monday to Sunday. This makes it an excellent opportunity for those looking to manage their work-life balance effectively.

Conclusion

This position with TurboTax not only offers a competitive wage but also includes bonuses and the ability to work on your own terms. If you are eager to provide top-notch customer service, communicate effectively, and help customers navigate TurboTax products while working from the comfort of your own home, this job is a perfect fit. Take advantage of this opportunity to join a supportive team while making a meaningful impact on customers’ experiences.

This job offer was originally published on himalayas.app