Remote Customer Support Specialist - Choose your Schedule (60053)

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Overview of the Position

TurboTax is offering a rewarding opportunity for Remote Customer Support Specialists who are looking for flexible scheduling while working from home. This position is designed for individuals who are motivated to assist others in navigating the complexities of the TurboTax software and addressing various customer queries concerning tax return processes. As a Customer Support Specialist, successful candidates will work with TurboTax customers, handling inquiries about product features, navigating through the software, and providing support in a variety of tax-related aspects.

Required Skills

To excel in this position, candidates must have the following skills and characteristics:

• Strong Communication Skills: Ability to articulate solutions clearly and provide empathetic responses to customers' inquiries.
• Eagerness to Learn: While an accounting background is not required, candidates should be eager to learn about TurboTax products and willing to assist customers.
• Customer Empathy: Understanding and empathizing with customer needs is crucial, fostering innovation and quality service delivery.

Candidates will be assisted by a Subject Matter Expert (SME) during live calls, ensuring they have the support needed to provide excellent service to TurboTax customers.

Salary and Bonuses

The compensation for this position is $18.50 per hour. Additionally, there are performance bonuses:

• Turbo Bonus Boost: From April 9-15, there will be a bonus of $5.00 per hour for all hours worked during this period. To qualify for this bonus, employees must work a minimum of 8 hours each day from April 13th to 15th.
• Certification Bonus: Candidates will have the opportunity to earn a $405 bonus just for participating in the certification training, which will take place over a span of 3 days. This training equips candidates with the knowledge and skills needed to become a TurboTax Product Expert.

Work Schedule

Employees have the option to build their own flexible schedule. Work hours will be available anytime between 8 AM EST and 12 AM midnight EST, from Monday to Sunday. A commitment of a minimum of 25 hours per week is expected. Candidates who are willing and able to work more hours are encouraged to do so, providing ample opportunity for increased earnings.

Benefits of Working with TurboTax

Joining TurboTax as a Remote Customer Support Specialist means becoming part of a supportive team that values employee input and development. The company is committed to providing ongoing support and training, including access to resources and tools necessary for success in the role. Continuous support is emphasized, allowing new employees to feel confident in their ability to assist customers effectively.

Conclusion

Overall, this position offers a fantastic chance for those looking to balance work-life responsibilities while making a significant impact through customer service. If you have a passion for helping others and the skills to communicate effectively, this opportunity at TurboTax could be a great fit.

In conclusion, TurboTax is seeking enthusiastic individuals ready to assist customers with the challenges of tax season. The Remote Customer Support Specialist role provides excellent pay, beneficial bonuses, and the flexibility to work from home, making it a prominent option for job seekers in the customer support field.

This job offer was originally published on himalayas.app