Remote Customer Support Specialist - Choose your Schedule (62046)

Related keywords: remote job accountingremote job with flexible hoursremote job flexible hours

Job Overview

TurboTax is currently offering a position for a Remote Customer Support Specialist. This position allows candidates to work from home with a flexible schedule. The focus of the role is on assisting customers with inquiries related to TurboTax products and tax return software, requiring strong communication and customer service skills.

Key Responsibilities

The primary responsibilities of the Customer Support Specialist include:

• Providing assistance to TurboTax customers by responding to questions regarding downloading, logging in, and general navigation of the software.
• Addressing fundamental tax-related questions.
• Utilizing support available from a Subject Matter Expert (SME) and a Marketplace Performance Specialist (MPS) during live calls to aid customer issues effectively.
• Maintaining a positive attitude and empathetic approach while assisting customers.

Compensation and Benefits

The salary for this role is set at $18.50 per hour. Additionally, there is an opportunity to earn a $5.00 per hour bonus for hours worked during a specific promotional period from April 9th to April 15th, along with a $405 certification bonus for completing TurboTax certification. The bonus is contingent on working a minimum of 8 hours each day during the promotion.

Required Skills and Qualifications

Candidates must possess:

• Strong communication skills to clearly and empathetically articulate solutions to customers.
• The ability to understand and address the concerns of customers effectively.
• Enthusiasm and a willingness to learn about TurboTax products without needing a specific accounting background.
• Expected to work a minimum of 25 hours per week, though greater hours can be desired.

Scheduling and Support

The role allows for flexible scheduling between 8 AM and 12 AM EST, Monday to Sunday. This flexibility enables employees to balance work-life commitments while contributing to the team. Upon hiring, each employee will be assigned an SME who will provide support during live calls.

Work Environment

As a remote position, individuals will be working from home, utilizing digital tools to connect with customers. This role is ideal for those who thrive in a digital workspace and enjoy helping others in a supportive environment.

How to Apply

Potential candidates are encouraged to pursue this opportunity with TurboTax to start their careers as a Customer Support Specialist. Given the compensation, lifestyle flexibility, and training offering provided, it represents an attractive employment option for eligible job seekers.

This job offer was originally published on himalayas.app