Related keywords: help desk remote jobcall center remote jobremote job data analyst
rockITdata is known for its cutting-edge innovations in the healthcare and life sciences industries. With a strong foundation built on trust and innovation, this unique SDVOSB services company collaborates with leading commercial organizations to implement advanced technologies, including AI, automation, and data transformation. Their mission centers around providing effective solutions that enhance service delivery, particularly to government entities, ensuring measurable impacts for taxpayers and consumers alike.
The Remote Service Desk Analyst position offers a dynamic opportunity for those who thrive in high-SLA (Service Level Agreement), 24/7 service environments. The analyst will serve as the first point of contact for technical support, offering services related to AWS, Azure, and OCI environments. This role involves tracking, triaging, and efficiently resolving technical support tickets, while also handling account lifecycle issues in a secure cloud-based environment. Notably, candidates must be prepared to work flexible hours, as shift times will vary throughout the day and must align with the company’s round-the-clock operations.
To excel in the Remote Service Desk Analyst role, candidates must fulfill several key requirements:
A high school diploma or GED.
Ability to pass a Public Trust background and credit check.
A minimum of 6 years of technical support experience in a call center environment, which could substitute for formal educational qualifications.
Proven skills in hardware/software troubleshooting, with a logical approach to problem-solving, especially during critical situations.
Strong professional communication abilities to handle moderately complex technical issues via telephone, email, and chat.
Commitment to deliver superior customer service and an ability to collaborate effectively within a team setting.
Proficiency in using and supporting common corporate applications, browsers, networks, VPN/remote access, and antivirus software.
Capable of documenting work clearly and accurately in electronic ticketing systems.
Solid understanding of IT concepts and extensive knowledge of cloud compute technologies.
Familiarity with Microsoft Office and Windows 10 OS in an enterprise environment.
Experience in account administration and password resets in a Microsoft Active Directory environment.
Ability to manage most requests with minimal assistance, following established protocols and utilizing a knowledge base.
Apart from the required skills, the job posting mentions preferred qualifications that can enhance a candidate's profile. These include experience with Microsoft Active Directory and DFS, familiarity with Microsoft Azure/Entra, technical writing skills, and knowledge of help desk software such as PowerShell, AWS, Azure, and OCI.
This is a remote position that requires candidates to have a designated workspace and high-speed internet access, along with a compatible Windows computer. Effective teleworking capabilities will be critical for success in this role, especially given the nature of the responsibilities connected to delivering customer support through various channels.
rockITdata emphasizes a strong culture defined by its 10 Guiding Principles, which shape its work environment. These principles encourage a culture of empowerment, transparency, respect, and continuous improvement. The company advocates for valuing people above all and promotes an entrepreneurial mindset within its workforce.
While salary details are not explicitly provided in the job summary, positions within similar sectors typically offer competitive wages commensurate with experience and skills in the customer support domain, particularly for those with extensive technical backgrounds.
rockITdata is dedicated to maintaining an ethical hiring process and has alerted potential applicants about recruitment scams. Applicants should ensure they are communicating with official rockITdata representatives and only use the company's official channels for applications. The company welcomes applicants from diverse backgrounds and is committed to equal opportunity. Interested candidates with disabilities may request accommodations during the application process by reaching out directly to the company.
This Remote Service Desk Analyst role at rockITdata is a compelling opportunity for candidates with a passion for technology and customer support. Those who meet the qualifications are encouraged to apply and become a vital part of an organization that prioritizes innovation and excellent service delivery.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
