Remote Service Engineer - IGT & DXR

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Job Title

The position is for Remote Service Engineer focusing on Image Guided Therapy (IGT) and X-Ray (DXR) technologies at Philips.

Job Description

As a Remote Service Engineer, you will play a crucial role in addressing customer technical requests, particularly those related to product and service malfunctions. This position is integral to ensuring that customers receive outstanding support for complex healthcare technologies. Candidates will be responsible for efficiently understanding, routing, and managing these technical requests.

Role Responsibilities

In this role, you will double as a Connectivity Expert and serve as a proactive case filter for Image Guided Therapy and X-Ray modalities. Your duties will include:

• Providing advanced first-line remote technical support to customers as needed.
• Communicating timely solutions or actions in accordance with company protocols.
• Documenting service activities, including diagnostics, resolutions, and test procedures in the management system.
• Acting as a customer's ambassador by accurately capturing knowledge and diagnostics to facilitate first-time resolutions when a field engineer is required.
• Managing customer service escalations and comprehensively documenting the steps taken toward resolution.
• Addressing safety-related complaints and ensuring all feedback is appropriately logged for follow-up actions.

Required Skills

Applicants must meet the following qualifications:

• A graduate degree or equivalent, preferably in an engineering, medical, or scientific field. Certification in engineering or network engineering is desirable.
• A minimum of 3 years of relevant experience in fields related to engineering, medical technology, or science.
• Strong skills in communication, customer service, and KPI management.
• Advanced proficiency in English and a local language (Spanish is a plus).
• Excellent PC skills, particularly proficiency in Microsoft Windows and Office applications. Experience with IT/network diagnostics and remote service capabilities is essential.

Work Environment

Philips emphasizes collaboration and teamwork. Although this is an office-based role, the remote nature allows for effective working from outside main facilities at customer sites or supplier locations. Field roles typically operate externally rather than within Philips' central locations.

For this role, you must be located in proximity to specific locations, namely Panama City, Bogotá, Buenos Aires, or Santiago. Note that this position does not offer relocation benefits.

Company Overview

Philips is a leading health technology organization dedicated to ensuring that every individual has access to high-quality healthcare. The company’s mission centers around human-centered design and a commitment to improving patient outcomes across the globe. They are firmly grounded in principles of diversity and inclusion and focus on transforming healthcare through innovation.

Salary Information

Unfortunately, the specific salary range or remuneration details were not disclosed in the provided information, which often varies based on experience, location, and company policies.

In summary, the Remote Service Engineer role at Philips represents a unique opportunity for skilled candidates to contribute to the fast-evolving field of health technology. Interested applicants should possess the required educational backgrounds, customer-oriented skills, and communication capabilities to thrive in such dynamic environments.

This job offer was originally published on himalayas.app