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Lago is seeking a Remote Support Engineer to join their growing Product team. This role is essential in providing backend engineering support focused on real-world problem-solving for users. The position requires someone who can effectively tackle product and infrastructure issues, acting as a technical first responder while collaborating closely with engineering teams. This opportunity is designed for those passionate about enhancing product reliability and user success through hands-on debugging and code contributions.
As a Remote Support Engineer, you will be responsible for a variety of critical tasks that will directly impact the users of Lago's product. Your responsibilities include:
Investigating, debugging, and resolving complex support cases from users running Lago in production.
Reproducing issues locally, inspecting logs, checking database states, and proposing or applying necessary code fixes.
Contributing directly to the Lago codebase using technologies such as Ruby, PostgreSQL, Sidekiq, and Redis to resolve bugs and improve system reliability.
Writing internal tools, diagnostics, or scripts that enhance the support workflow and user troubleshooting.
Improving the resiliency of the system based on user feedback and incident patterns to streamline operations.
Maintaining and improving support documentation, debug runbooks, and postmortem processes to facilitate a smoother resolution of support cases.
Collaborating closely with Product and Engineering teams to prioritize bug fixes and address technical debt surfaced through support interactions.
To be successful in the role of Remote Support Engineer at Lago, applicants should possess the following skills and qualifications:
A minimum of 3+ years of experience as a backend engineer, especially in environments that focus on infrastructure, billing, or API-heavy products.
Strong proficiency in Ruby on Rails, PostgreSQL, Sidekiq, and Redis is necessary.
Expertise in debugging production systems, including analyzing stack traces, SQL queries, and logs.
Comfort and familiarity with navigating large codebases and contributing nuanced patches.
Understanding of REST APIs, authentication flows, webhooks, and asynchronous job processing.
Excellent written communication skills coupled with a knack for creating clear technical documentation.
Preference for candidates who are located in European time zones to facilitate collaboration across teams.
Bonus qualifications include experience with open-source developer tooling or supporting self-hosted deployments.
While the job posting does not specify an exact salary range, candidates interested in the Remote Support Engineer position should consider researching industry standards for similar roles to gauge expectations. As part of a full-time position at Lago, employees can typically expect competitive compensation and potential benefits that accompany tech job roles in France.
The Remote Support Engineer position at Lago is an exciting opportunity for backend engineers eager to contribute directly to product improvement while solving complex technical issues faced by real users. The focus on problem-solving, cooperation with cross-functional teams, and direct code contributions makes this role particularly appealing for candidates who enjoy tackling challenges in production environments. If you have the relevant experience in backend technologies and are passionate about building resilient systems, this role may be a perfect fit for you.
This job offer was originally published on jooble.com
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
