Renewals Representative

Related keywords: customer care remote jobcustomer success remote jobsalesforce remote job

This page contains product affiliate links.

Overview of LastPass and the Role

LastPass is a recognized leader in password and identity management, catering to a diverse clientele including individuals, families, small businesses, and enterprises. Their commitment is to make online access easy and secure for everyone. They are currently seeking a Renewals Representative, a vital role that centers on managing and promoting customer renewal opportunities within the company’s framework.

Responsibilities of the Renewals Representative

The Renewals Representative will be pivotal in overseeing the renewal cycle from start to finish for LastPass's existing customer base. Apart from managing renewals, this position requires an innovative mindset to identify growth and expansion opportunities. Key responsibilities include:

  • Renewal Strategy: You will spearhead and execute the renewal processes in partnership with the customer success team, aimed at maintaining and enhancing customer contracts and relationships.

  • Renewal Execution: Engaging with key decision-makers will be essential to understanding customer requirements fully. You will work to address any roadblocks that may hinder on-time renewals while negotiating contracts that align with customer goals.

  • Renewal Forecasting: Accurately maintaining and reporting a rolling 90-day forecast of renewals in your territory will be a critical aspect of this role.

  • Account Growth: Seeking out upsell and cross-sell opportunities during contract renewals to amplify customer growth will fall within your purview.

  • Revenue Retention: Developing a playbook for renewal engagements that maximize revenue retention will also be a vital part of your responsibilities.

Required Skills and Qualifications

To thrive in this pivotal role at LastPass, candidates must possess a blend of relevant experience and specific skills. Requirements include:

  • A Bachelor's Degree or equivalent experience in a similar role.
  • Exemplary communication skills, both oral and written, with a demand for fluency in English.
  • A proven track record of building customer relationships and effectively driving and managing the renewals process.
  • Skills in relationship building and renewal engagement, along with a self-motivated attitude and a strong desire for success.

While not mandatory, the following qualifications would provide an advantage in the position:



  • Previous leadership experience or roles that showcase competency in team oversight.
  • Familiarity with Salesforce or other CRM systems.

Compensation and Benefits

LastPass offers competitive compensation and a variety of benefits designed to support employee wellness and work-life balance. Benefits include:

  • Flexible Paid Time Off policies, including special quarterly self-care days and volunteer days.
  • Generous Parental leave to support growing families.
  • Comprehensive health coverage that extends to dependents.
  • Support for home office setups.
  • Opportunity for continuous professional development and growth within the company.

Furthermore, LastPass promotes a remote-first culture, allowing employees to balance their work and personal lives comfortably.

Company Culture and Inclusion

At LastPass, there is a strong emphasis on building an inclusive community that recognizes and respects individuals from diverse backgrounds and perspectives. This commitment to inclusivity is not just a policy; it reflects in their hiring practices and workplace culture. The company values unique skills and experiences, urging candidates to apply and contribute to this vibrant work environment.

Final Thoughts

If you’re enthusiastic about problem-solving in a high-growth environment while contributing to customer success and organizational growth, consider applying for the Renewals Representative position at LastPass. This role offers a remarkable opportunity to develop professionally while making a significant impact on the customer experience.

LastPass is not just looking for employees; they desire enthusiastic team players who are ready to help shape the future of identity management. By joining LastPass, you’ll become part of a mission-driven organization aiming to improve how people manage their digital lives.



This job offer was originally published on himalayas.app

LastPass

Guatemala

Sales

Contract

February 2, 2025

5 views

0 clicks on Apply Now

Share


Similar job offers


This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.