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LastPass is a recognized leader in password and identity management, catering to a diverse clientele including individuals, families, small businesses, and enterprises. Their commitment is to make online access easy and secure for everyone. They are currently seeking a Renewals Representative, a vital role that centers on managing and promoting customer renewal opportunities within the company’s framework.
The Renewals Representative will be pivotal in overseeing the renewal cycle from start to finish for LastPass's existing customer base. Apart from managing renewals, this position requires an innovative mindset to identify growth and expansion opportunities. Key responsibilities include:
Renewal Strategy: You will spearhead and execute the renewal processes in partnership with the customer success team, aimed at maintaining and enhancing customer contracts and relationships.
Renewal Execution: Engaging with key decision-makers will be essential to understanding customer requirements fully. You will work to address any roadblocks that may hinder on-time renewals while negotiating contracts that align with customer goals.
Renewal Forecasting: Accurately maintaining and reporting a rolling 90-day forecast of renewals in your territory will be a critical aspect of this role.
Account Growth: Seeking out upsell and cross-sell opportunities during contract renewals to amplify customer growth will fall within your purview.
Revenue Retention: Developing a playbook for renewal engagements that maximize revenue retention will also be a vital part of your responsibilities.
To thrive in this pivotal role at LastPass, candidates must possess a blend of relevant experience and specific skills. Requirements include:
While not mandatory, the following qualifications would provide an advantage in the position:
LastPass offers competitive compensation and a variety of benefits designed to support employee wellness and work-life balance. Benefits include:
Furthermore, LastPass promotes a remote-first culture, allowing employees to balance their work and personal lives comfortably.
At LastPass, there is a strong emphasis on building an inclusive community that recognizes and respects individuals from diverse backgrounds and perspectives. This commitment to inclusivity is not just a policy; it reflects in their hiring practices and workplace culture. The company values unique skills and experiences, urging candidates to apply and contribute to this vibrant work environment.
If you’re enthusiastic about problem-solving in a high-growth environment while contributing to customer success and organizational growth, consider applying for the Renewals Representative position at LastPass. This role offers a remarkable opportunity to develop professionally while making a significant impact on the customer experience.
LastPass is not just looking for employees; they desire enthusiastic team players who are ready to help shape the future of identity management. By joining LastPass, you’ll become part of a mission-driven organization aiming to improve how people manage their digital lives.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.