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WillowTree is a part of TELUS Digital, where innovation serves as a source of impactful global change. As a leading digital product consulting firm TELUS Digital, a major telecommunications provider in Canada, it focuses on transformative customer experiences leveraging cutting-edge technology, agile thinking, and a human-centered culture.
In January 2023, TELUS Digital integrated with WillowTree, creating a powerhouse of services that cover customer experience and digital solutions. With a global team across North America, South America, Central America, Europe, and the APAC region, TELUS Digital offers comprehensive expertise in key service areas including digital product consulting, digital marketing services, data and AI, strategic consulting, business operations modernization, enterprise applications, cloud engineering, and quality assurance testing.
Whether it's through mobile apps, websites, voice interfaces, chatbots, AI solutions, customer service, or in-store solutions, TELUS Digital provides seamless, reliable, and digital experiences to meet customer needs, underpinned by the secure infrastructure of a billion-dollar company.
The position of Senior Business Development Executive focuses on enhancing customer experience (CX) through a strategic partnership with Zendesk. This role offers a unique opportunity to leverage this partnership to drive revenue growth and customer engagement within the Zendesk ecosystem.
As part of this role, the individual will build and manage the business pipeline and expand market share through innovative sales strategies and exemplary customer relationship management for the services offered at TELUS Digital.
The Senior Business Development Executive will have several key responsibilities, including:
Overseeing the development and implementation of sales strategies to exceed revenue targets and key performance indicators.
Managing the entire sales cycle from prospect qualification to negotiation and contract signing.
Developing and executing effective business strategies to increase market presence and maximize revenue opportunities.
Maintaining strong client relationships to ensure satisfaction and long-term account growth.
Tracking and analyzing sales performance metrics to inform strategic decisions and drive continuous improvement.
Collaborating with marketing, sales, and product teams to optimize sales operations and enhance go-to-market strategies.
Candidates for the Senior Business Development Executive position should meet the following criteria:
A minimum of 7 years of experience in a commercial leadership role within the SaaS or customer service technology sector, with direct knowledge of Zendesk products and solutions.
In-depth proficiency with CRM platforms and modern sales technologies.
Excellent communication, negotiation, and presentation skills.
A proven track record of meeting or exceeding sales goals.
Expertise in pipeline management, lead generation, and strategic account planning.
Strong analytical skills, capable of transforming data into actionable insights.
Ideal candidates may also possess the following skills:
Experience in customer support or software-as-a-service sales.
Verification of success in managing and structuring high-performing sales teams.
Proficiency in sales forecasting, territory planning, and executing business strategies.
TELUS Digital prides itself on being an equal opportunity employer, committed to creating a diverse and inclusive work environment. All employment-related decisions, such as hiring and promotion, are based on qualifications, merit, skills, and performance, regardless of individual characteristics related to diversity.
In addition to a vibrant culture and stimulating work with opportunities for growth and development, the benefits for this position include:
Comprehensive health benefits covering medical, vision, and dental services.
401K matching program.
Employee stock purchase plan.
Competitive paid leave policy.
Employee Assistance Program (EAP).
Life and disability insurance, among other offerings.
An annual performance-based bonus is also included, based on personal, divisional, and company performance. While the salary range is posted as $132,000 to $165,000 CAD, individual base salaries will be determined by various factors, including skills, experience, qualifications, and other relevant employment factors assessed during the interview process.
TELUS Digital regularly updates its salary ranges to align with market trends, internal needs, and industry conventions, ensuring equitable pay among team members.
For those seeking a dynamic opportunity to lead business development efforts in a growing tech environment, this position at WillowTree and TELUS Digital offers a compelling mix of responsibility, innovative collaboration, and career progression. Ideal candidates should have robust sales leadership experience and a passion for driving impactful customer experiences.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
