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The position of Sales Helpdesk Process Admin is open at The Credit Pros, offering a full-time remote job opportunity aimed at invigorating careers in the burgeoning credit industry. This role is designed for individuals eager to harness their skills in a dynamic environment focused on credit repair and customer service.
The Credit Pros is a recognized leader in the credit repair sector, dedicated to assisting clients in rectifying issues on their credit reports. Established with a vision of empowering financial well-being, the company operates as an Inc. 5000 entity, signifying its rapid growth and commitment to excellence. The Credit Pros not only focuses on credit repair but also educates its clientele on effectively managing their credit profiles. Their workplace culture has been duly acknowledged as one of the top places to work in America, awarded by Inc. Magazine and Smart CEO Magazine.
The Sales Helpdesk Process Admin will play a crucial role in ensuring the operational efficiency of the sales division at The Credit Pros. Their responsibilities will include:
The role includes a diverse range of tasks that contribute to the overall efficiency and effectiveness of the sales team:
Tech Stack Ownership: Involvement with various tools including omnichannel contact center software (Hodu), AI-Assistants (Krisp), ticketing systems (Jira), and popular CRMs like Salesforce.
Compliance Monitoring: Acting as a safeguard to ensure team members adhere to set technical guidelines and utilize tools appropriately, mitigating risks associated with sales fraud.
Point of Contact: Serving as the primary liaison for tech support needs, coordinating with both IT and offshore partners for optimal software performance.
Training Engagement: Encouraging new agents by providing technical training and facilitating their understanding of tools critical to their roles.
Candidates applying for the Sales Helpdesk Process Admin position should possess the following skills:
Technical Proficiency: A solid understanding of a sales tech stack is essential; familiarity with omnichannel contact software, ticketing systems, and CRM tools is preferred.
Problem-Solving Aptitude: Excellent communication and analytical skills to troubleshoot various software and hardware issues.
Detail Orientation: A knack for documenting processes clearly and effectively, with strong reporting capabilities.
Experience: Background in sales operations, customer service support, or similar roles, indicating a solid foundation in productivity management.
The position offers a competitive compensation structure:
Salary Range: Candidates can expect a base salary between $5 to $6 per hour.
Work Flexibility: The role is 100% remote, promoting a work-life balance with an accommodating environment for personal and professional growth.
Employee Development: The Credit Pros emphasizes employee training with management coaching and skill enhancement opportunities.
Flexible Paid Time Off: Employees enjoy flexible accrued paid time off, corporate holidays, and unique birthday time off.
Health Benefits: After one year of association, employees become eligible for health benefits, contributing to their overall well-being.
At The Credit Pros, inclusivity is at the core of their business philosophy. They welcome applicants from varied backgrounds and experiences, affirming their commitment to diversity and equal opportunity. Employees are encouraged to embrace a work environment that celebrates differences, fostering a vibrant and innovative workplace.
Overall, the Sales Helpdesk Process Admin position at The Credit Pros is an excellent opportunity for those passionate about technology, sales, and making a meaningful impact in the credit industry. With a strong focus on employee growth and support within a remote work environment, applicants seeking to advance in their careers while contributing to a leading credit repair organization should consider this role.
This job offer was originally published on himalayas.app
This job offer summary has been generated using automated technology. While we strive for accuracy, it may not always fully capture the nuances and details of the original job posting. We recommend reviewing the complete job listing before making any decisions or applications.
