Senior Accommodation Consultant

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Overview

The position of Senior Accommodation Consultant at Voya Financial plays a vital role in enhancing workplace inclusivity and compliance by managing workplace accommodations. Voya Financial's core mission revolves around creating opportunities for better financial futures for both individuals and communities, making this role instrumental in supporting that vision.

Job Responsibilities

As a Senior Accommodation Consultant, your primary responsibilities encompass the following:

• Management of Interactive Processes: You will lead and manage the interactive processes necessary for identifying effective workplace accommodations concerning the Americans with Disabilities Act (ADA) and the Pregnancy Workers Fairness Act (PWFA). Identifying individualized solutions is paramount in this capacity.

• Coordination and Implementation: This position requires collaborating with employees, healthcare providers, and internal stakeholders to assess accommodation needs. You'll need to gather and review medical documentation while maintaining compliance across the organization.

• Case Management: Providing end-to-end case management is crucial. You will ensure the timely and compliant resolution of accommodation requests, focusing on empathetic and effective communication throughout the process.

• Education and Support: Educating both employees and management about ADA rights, return-to-work processes, and complex accommodation scenarios is part of your mandate. This fosters a supportive work environment and empowers employees on their rights and responsibilities.

• Documentation and Compliance: Maintaining accurate records and ensuring adherence to service level agreements (SLAs) and quality standards will be critical to your success in this role.

• Cross-Functional Partnership: You will partner with various departments to align accommodation strategies with organizational goals and legal requirements effectively.

• Timely Follow Ups: Prioritizing tasks to ensure timely follow-up on all case activities reflects the urgency and responsiveness required in this position.

Required Skills and Qualifications

To qualify for the Senior Accommodation Consultant role, candidates typically need:

• A Bachelor’s degree in relevant fields such as Human Resources, Psychology, Social Work, Business Administration, Disability Studies, or a closely related field.
• A minimum of three years of experience in human resources, disability case management, or a related field is preferred.
• Strong interpersonal and communication skills: Both written and verbal communication must be adept, with a high level of professionalism and discretion for handling sensitive information.
• Excellent problem-solving abilities: The ability to work independently and navigate complex scenarios is key.
• Proficiency with digital tools: Familiarity with navigating multiple platforms is necessary for effective case management.

Compensation and Benefits

Voya Financial is committed to equitable pay and offers a competitive base salary for this position, ranging from $78,990 to $98,740 USD. Furthermore, compensation may include:

• Incentive opportunities, which can cover annual cash incentives or long-term performance incentives, reflecting outcomes based on achieving key performance objectives.

In addition to base salary, Voya offers a comprehensive benefits package, including:

• Health, dental, vision, and life insurance plans.
• A 401(k) savings plan with generous company matching contributions (up to 6%).
• Support through a Voya Retirement Plan, which is an employer-paid cash balance retirement plan (4%).
• Tuition reimbursement of up to $5,250 per year, which promotes ongoing education and skill acquisition.
• Paid time off which includes 20 vacation days, 9 paid holidays, and a flexible Diversity Celebration Day that respects various cultural observances.
• A provision for paid volunteer time, allowing employees to engage in community service (40 hours each year).

Work Environment and Culture

Voya Financial prides itself on a culture that values diversity and inclusion. The company actively encourages all employees to bring their whole selves to work, aiming to create an environment where everyone feels comfortable and supported. The expectations include:

• A customer-focused mentality, aimed at delivering unique solutions that exceed customer expectations.
• Strong critical thinking and analytical skills to effectively solve problems and make data-driven decisions.
• A commitment to teamwork, fostering collaboration among teams to achieve common goals.
• Development of business acumen, understanding the financial services landscape to enhance decision-making.
• Learning agility, being open to new ideas and continuously acquiring new skills to stay competitive.

Equal Employment Opportunity

Voya Financial is an equal opportunity employer, ensuring fair hiring practices regardless of race, color, sex, national origin, religion, age, disability, or any other status protected by law. The company also offers reasonable accommodations for applicants with disabilities to guarantee an equitable hiring process.

Conclusion

Joining Voya Financial as a Senior Accommodation Consultant offers a unique opportunity to be part of a mission-driven company dedicated to fostering financial well-being. If you are passionate about fostering inclusivity, enjoy working collaboratively, and have the required skills, this position could be an excellent fit for you.

This job offer was originally published on himalayas.app