Senior Account Manager, Upsell and Expansion

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Job Overview

Spring Health, a company dedicated to eliminating barriers to mental health care, is seeking a Senior Account Manager, Upsell and Expansion. This role focuses on expanding the company's footprint among its largest enterprise customers by identifying and pursuing revenue opportunities. The company aims to provide tailored mental healthcare solutions that meet the unique needs of each customer.

Company Mission

Spring Health is committed to revolutionizing mental healthcare through innovative technology. They partner with over 450 companies, including major brands like Microsoft, Target, and J.P. Morgan Chase, to provide mental health services to 10 million people. The organization utilizes clinically validated technology, known as Precision Mental Healthcare, to deliver timely and personalized care.

Role Responsibilities

The Senior Account Manager will be a key player within the Customer Success team and will handle several critical responsibilities:

Account Expansion: The focus will be to identify new opportunities within existing accounts to enhance adoption of Spring Health's services. This includes building strong business cases to demonstrate the value of expanding the mental health offerings.

Relationship Building: This role requires forging connections with key decision-makers, notably HR leaders and CFOs, to better understand their needs and promote Spring Health's solutions.

Consultative Selling: You must grasp the goals and pain points of customers, which will help position Spring Health as a vital partner in enhancing mental health services.

Ownership of Sales Cycle: The candidate will take charge of the full sales cycle, which includes running discovery calls, delivering presentations, and negotiating to close deals.

Quota Achievement: Meeting and exceeding a revenue target from assigned enterprise customers will directly impact the company's growth.

Cross-Functional Collaboration: The Senior Account Manager will work closely with other teams, like Sales and Marketing, to ensure customer satisfaction and product alignment.

Market Intelligence: Staying informed about industry trends and competitors will be key to anticipating customer needs.

Qualifications Required

The ideal candidate should possess the following skills and experience:

• Proven experience in account management or a sales role, particularly in enterprise growth.
• Strong capability in consultative selling, with a track record of success in engaging large, complex customers.
• Familiarity with HR and CFO dynamics, allowing for effective engagement with key decision-makers.
• A passion for improving mental health care and employee well-being.
• Excellent communication and presentation skills, coupled with a collaborative approach.
• An entrepreneurial spirit and the ability to navigate a fast-paced, innovative environment.
• Emotional intelligence, showcasing an empathetic nature.
• Willingness to travel up to 30% of the year for customer engagements.

Salary and Benefits

The target base salary for this position ranges from $132,000 to $165,000, with additional advantages such as stock options and other benefits included in a competitive total rewards package. Factors such as experience, location, and internal equity may influence individual compensation within this range.

Benefits Include:

• Immediate access to Health, Dental, and Vision benefits.
• Employer-sponsored 401(k) match of up to 2% for retirement savings.
• Access to mental health professionals through the Spring Health network.
• Competitive paid time off policies, including vacation and company holidays.
• Comprehensive parental leave, providing 18 weeks for birthing parents and 16 weeks for non-birthing parents at 6 months of tenure.
• Professional development reimbursement of up to $1,000 annually.
• Donation matching to support personal causes, valued at $200 per year.

Company Values and Hiring Practices

Spring Health is dedicated to fostering a diverse, inclusive, and equitable workplace. They practice intentional hiring by ensuring their candidate slate includes individuals from historically underrepresented groups. They also maintain transparency and accountability in recruiting practices, regularly reporting on key performance indicators (KPIs).

Culture and Impact

Spring Health is looking for dynamic individuals who want to make a tangible impact in the mental health space. They emphasize their commitment to employee well-being, continuous growth, and the improvement of mental healthcare systems. Candidates are encouraged to apply even if they do not meet every qualification, as the company values diverse perspectives and experiences.

Conclusion

This role at Spring Health offers a unique opportunity for candidates with a passion for mental health and business development to leverage their skills in a meaningful way. Driven individuals who thrive in dynamic environments and possess the necessary competencies to support enterprise customers are urged to consider this position for a rewarding career.

This job offer was originally published on himalayas.app