Senior Analyst, Marketing & Loyalty Strategy & Operations

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Job Overview

The position being offered is for a Senior Analyst in Marketing & Loyalty Strategy & Operations at Hilton, a prominent global hospitality company known for its award-winning workplace culture. This role is available at the corporate office in McLean, VA or can be performed remotely. The job focuses on improving operational effectiveness within the marketing and loyalty sectors of the business, thus attracting and retaining customers through innovative campaigns and unique customer experiences.

Role Responsibilities

As a Senior Analyst, your primary responsibilities will involve:

• Developing and implementing annual departmental goals, roadmaps, and tracking systems to measure efficiency and accountability.
• Managing weekly, monthly, and quarterly business rhythms to ensure alignment with annual goals. You will establish processes that enhance operational clarity and effectiveness.
• Auditing and refining existing marketing and loyalty processes to make them more efficient and scalable.
• Utilizing technology tools such as Airtable to optimize workflows and enhance campaign tracking, automating repetitive tasks where possible.
• Collaborating with various teams within M&L and Commercial Services, contributing to consolidated progress reports and strategic alignments.
• Advising leadership on goal progress and milestone reviews, maintaining clear communication across all stakeholders.
• Overseeing the departmental reporting calendar and ensuring that targets are met in a timely manner.

Skills Required

To qualify for this role, applicants should possess:

• A minimum of four years of professional experience, with a focus on business operations, change management, or technology.
• At least two years of relevant experience in building automation systems or administering tools such as Airtable.
• Skills in team leadership and project tracking within cross-functional teams across diverse organizations.

Preferred skills include:

• Experience within the hospitality or travel sectors.
• Familiarity with marketing automation platforms and a curiosity for emerging technologies including AI and automation processes.

Compensation and Benefits

The salary range for this role is $70,000 to $100,000, dependent on applicable experience and location. Hilton also offers a variety of benefits that facilitate both personal and professional development:

• The Go Hilton travel program, allowing for discounted travel rates.
• An employee stock purchase program offering Hilton shares at a discount.
• Paid parental leave and ample Paid Time Off (PTO).
• Access to rich resources for mental health, counseling, and wellness, including an Employee Assistance Program.
• Various health coverages including medical, dental, and vision insurance.
• A comprehensive set of employee benefits, including a 401(k) savings plan and flexible spending accounts.

Company Culture and Work Environment

Hilton prides itself on fostering a diverse and inclusive work environment. The company, recognized as the #1 World's Best Workplace, emphasizes the importance of leadership development at every employee's career stage while advocating for community engagements.

Hilton's work culture values both personal and professional development, extending numerous programs for skill enhancement and career advancement. They also offer reasonable accommodations to qualified individuals with disabilities throughout the hiring process. The company is committed to filling the earth with warmth and hospitality, having welcomed over 3 billion guests in its history.

Conclusion

The Senior Analyst role at Hilton is a unique opportunity for individuals looking to contribute to a leading global company while enjoying substantial professional growth, competitive compensation, and comprehensive benefits. This position is designed for analytical minds eager to make a significant impact on marketing strategies in a collaborative and innovative environment. Ideal candidates should possess a mix of analytical skills, leadership capabilities, and adaptability to emerging technologies to succeed in this pivotal role.

This job offer was originally published on jobicy.com