Senior Business Analyst (ServiceNow - SAM)

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Job Overview

CACI International Inc is seeking a Senior Business Analyst with a focus on ServiceNow solutions in support of the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. The role is a full-time position, requiring a minimum Secret clearance and involves limited travel (up to 10% within the continental US). This position plays a pivotal role in bridging the gap between business needs and technical solutions, with a focus on hardware and software asset management solutions.

Responsibilities

The Senior Business Analyst will be responsible for multiple tasks including but not limited to:

• Proactively engaging with business stakeholders, end-users, and technical teams to elicit, clarify, and document complex business requirements.
• Conducting in-depth analysis of current state processes to identify pain points and opportunities for improvement in IT service delivery and asset management.
• Performing gap analysis between current and desired future states, proposing practical solutions.
• Translating high-level business requirements into actionable Epics, Features, and User Stories to ensure development teams are well-equipped for implementation.
• Facilitating Agile ceremonies (like sprint planning and reviews) and ensuring alignment between business expectations and the delivered solutions.
• Building strong collaborative relationships with stakeholders at all levels, ensuring effective communication of complex technical concepts to non-technical audiences.

Required Skills

To qualify for the position, candidates must meet the following criteria:

• 15+ years of relevant experience, with a Bachelor's degree potentially substituting for 5 years.
• At least 5 years of progressive experience as a Business Analyst, with a focus on IT systems for at least 3 years.
• 3+ years of hands-on experience in an Agile development environment, capable of converting requirements into well-defined Epics, Features, and User Stories.
• A solid understanding of ServiceNow capabilities, particularly in ITSM, ITAM, and CMDB modules, with experiences in other modules favored.
• Exceptional problem-solving, analytical, and critical thinking skills, alongside superior communication and interpersonal skills.

Desired Qualifications

While not mandatory, the following certifications and experience are considered advantages:

• Certified Business Analysis Professional (CBAP), Certified ScrumMaster (CSM), or Certified Scrum Product Owner (CSPO).
• ServiceNow certifications including Certified System Administrator or Certified Implementation Specialist.
• An ITIL Foundation certification.
• Experience within government contracting environments.

Work Culture and Benefits

At CACI, the organizational culture is centered around integrity and innovation. Employees are nurtured in an environment of trust, which allows for flexible time off while encouraging professional growth. Employees will also have access to resources for continuous learning and development.

CACI offers a competitive salary and a comprehensive package of benefits including:

• Healthcare and wellness programs.
• Financial and retirement plans.
• Family support resources.
• Continuing education opportunities and time-off benefits.

Salary Information

While specific salary figures are not provided, the company notes that the pay range will depend on various factors, including geographic location and individual qualifications. Potential candidates can anticipate a competitive compensation package, contributing to a healthy work-life balance.

This job offer was originally published on himalayas.app