Senior Client Manager

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About IMSM

IMSM, or International Management Systems Marketing, is a global leader in ISO consultancy. The company emphasizes offering high-quality ISO standards and services to organizations of varying sizes across diverse sectors. Their primary aim is to empower businesses globally to unlock their potential through customizable and effective ISO certification services. IMSM enables companies to attain recognized international standards, significantly enhancing their operational efficiency and boosting market competitiveness.

Role Overview

The Senior Client Manager position presents a commercially-driven role that is crucial for managing a portfolio of high-value clients while being pivotal in achieving growth and retention targets. This position is essential within the Client Management team, where the focus is not only on personal revenue performance but also involves acting as a senior presence by mentoring colleagues, providing guidance on deals, and acting as a point of escalation in challenging situations.

Key Responsibilities

Client Management & Revenue Growth The Senior Client Manager will take ownership of a portfolio comprising high-value clients. This includes carrying the largest individual retention and growth target in the team. Responsibilities in this category include:

• Proactively developing and executing strategies for account growth, including upselling, cross-selling, and expanding contracts.
• Serving as the primary point of contact for senior stakeholders within assigned accounts, which involves building long-term, trusted relationships.
• Monitoring client health, engagement levels, and satisfaction to ensure high renewal rates while minimizing churn risks.
• Leading negotiations and renewing processes to secure positive outcomes for both the clients and IMSM.

Senior Team Contribution Part of this role involves mentoring and coaching colleagues by:

• Sharing best practices and assisting with complicated client challenges.
• Providing input during deal structuring to ensure desired outcomes.
• Leading by example in terms of client engagement, revenue delivery, and maintaining professional standards.

Operational Excellence The Senior Client Manager must ensure that there is accurate utilization of CRM systems, maintaining visibility and detailed tracking of pipeline, forecasts, and client performance. This includes:

• Providing insights regarding account performance, client trends, and identifying revenue opportunities for leadership.
• Contributing towards the ongoing development of account management processes and frameworks of best practices.
• Participating in industry events and forums, representing IMSM, and identifying potential growth opportunities.

Collaboration Collaboration with various internal teams is vital to ensure that client requirements are fulfilled comprehensively. This entails:

• Working closely with Product, Operations, and Service Delivery teams.
• Partnering with Marketing to identify and implement account-based marketing (ABM) strategies within key accounts.
• Collaborating with New Business Sales colleagues to ensure a smooth transition of newly acquired clients into account management.

Skills & Attributes

To excel in the Senior Client Manager role, candidates should possess:

• Significant experience in account/client management, particularly in the Governance, Risk & Compliance sector or in broader consulting industries.
• A proven track record in managing and growing high-value client portfolios successfully.
• Demonstrable success in consistently meeting or exceeding significant individual revenue and retention targets, showing strong commercial acumen.
• Excellent skills in client relationship management, especially the capability to connect with and influence C-suite executives and senior decision-makers.
• Experience in mentoring or supporting fellow colleagues, exhibiting a collaborative and approachable demeanor.
• Proficiency in using CRM systems and maintaining pipeline and forecast reports.
• Willingness to travel for client meetings, reviews, and participation in industry events.

Company Culture

At IMSM, fostering a collaborative, inclusive, and growth-driven workplace is pivotal. The company is devoted to upholding Diversity, Equity, and Inclusion (DEI) as core values, wherein every team member feels respected, valued, and empowered to succeed. IMSM offers numerous opportunities for professional development, geared toward enhancing colleagues' potential, striving to create an atmosphere where every voice is heard and taken into consideration. The company prides itself on its culture that nurtures innovation and learning, actively working towards creating a space for team members to thrive and contribute meaningfully to collective successes.

Conclusion

If you are prepared to join a dynamic, inclusive team at IMSM, this position offers an exciting avenue to shape the future of ISO consulting while providing you with opportunities for growth and the chance to significantly impact client relationships across a robust portfolio.

This job offer was originally published on himalayas.app